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"Clean mod"

"Great location, less than 30 seconds to the quay. Room had everything you'd expect from a b&b. Fabulous breakfast, there was even an option of standard or large size! Would stay again if we're in the area. Friendly, welcoming host."

"Central location. Room was lovely. Modern fixtures and fittings. Comfortable bed. TV reception wasn't great but probably not the hosts fault. "

"Still the best place to stay in Poole. Shower was awesome, enough room to get a rugby union team in!!! Great location near the restaurants on the Quay and a ten minute walk from the train station. Deluxe Room was very spacious and had an iron bath in the corner!! However, mattress was too soft and the pillows too 'fluffy'. Just a personal note, but we needed hard mattresses and 'dull' pillows. Breakfast is over-priced (plenty of coffee shops/delicatessens in Poole), but if you need to eat one,...

"Fantastic location! Right by Poole Quay"

"Comfortable and quiet room, bed was lovely and comfortable. Not too far from local shops for a late takeaway. I would stay again."

"The bed was one of the worst I’ve ever seen. The mattress was shockingly bad. You could feel and see every spring which creaked pinged and moved everytime you moved. The room also had mould on the ceiling and an awful smell of musky dampness. My friend had a much nicer room and their bed was okay so it’s luck of the draw I guess."

"The hotel was pretty good for what we needed. The location was perfect for the the gig we were visiting and location for the beach"

"Toooo hooot , it was like in a sauna. The water was burning no cold water at all, the mattress mas punching us in the back the worst mattress ive ever seen. No air-conditioning not even on the holl, everywhere was too hot, and the smell was unbearable. Never again i would not recommend this place. I found places much cheaper with better conditions. Very disappointed, and no way to take the money back. We left as soon as we arrived, we didn't even sleep there. No staff in the place, they are...

"Room 102. The room was dirty, there was no lock on one of the windows so did not feel safe at all, the mattress was incredibly uncomfortable-the springs could be felt, the tv didn’t work, there was a discarded vape under the bed so the room had clearly not been vacuumed, there were cobwebs, discloloured enamel on the bath, old and stained vinyl on the floor to the bathroom, the shower head kept dropping and wouldn’t stay in place, dirt in the corners of the room, the walls were thin, the was a...

"We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service...

"Very bad experience, we did not get a room at the hotel, they did not refund the money, it is impossible to contact the hotel. They take money from people and do not have any free rooms, the worst experience with you."

"Great reception and sorted parking. Room was very smelly like old sweat. Sheets were clean and tidy but the carpet need changing it in a manky state. Bathroom clean and tidy but vinyl needs changing as it doesn't fit properly. Good enough for me to lay my head but I was out of there early as I was not going to be hanging around in that room."

"A bit battered. Basic accommodation but a great location. Clean and warm. "

"It's for a basic stay, the place is dated, but beds are really comfortable and clean. Bathroom is spotless, also they provide soap and shampoo in little sachets. Staff was super responsive! Really on top of things. We needed to switch one fan and someone came to our room in 2 mins. The bonus for us was the we needed to leave early and the manager arranged for us to have packed omelettes! We are very grateful for it."

"We had a very comfortable stay here. A short walk from the sea. Gladly recommend."