Search Hotels Near Plaza Caracol Mall, Cancun

"Great place to stay. My first time in Cancun and resort was awesome. Perfect for families. "

"Everything was wonderful."

"Great service b all the staff. Very accomodating"

"El hotel supero mis espectativas, buena comida, buen entretenimieto la playa divina y el staff muy amables. La unica recomendacion que les haria es que deben cambiar los juegos de cuartos. "

"Very nice very clean only restaurant food can do better waitresses at buffet we very attentive great service"

"We arrived having spent 7 days in Playa Mujeres, 1 day in Isla Mujeres and 3 days in Holbox. This was without doubt the worst hotel and biggest disappointment of the trip. The check in process was most unfriendly, no explanation of amenities or care for us as guests. We arrived at 2.40pm and could not check in, we were told to sit and wait in the lobby until 3. The rooms and the hotel in general are really really worn and outdated, certainly so far from the 5 star luxury it aims to claim. It was more reminiscent of a 3 star budget/airport hotel. Nothing about the place was personal, no staff seemed to bothered by use at check in, lunch, by the pool or at breakfast. The location is great, on the beach and in the heart of the hotel zone but the road is right outside the single pane windows, no soundproofing even. All in all it’s fine just not worth the price, the pool is ok, the room is fine but very old and worn/dated, it’s very impersonal service which is the fault of management not the overworked undertrained staff"

"We thoroughly enjoyed our two weeks at Nair Mar. it may not be a luxious hotel but it is excactly the kind of place. We love to stay. A beautiful balcony view. A small kitchen . Fairly quiet except for music from one of the nightclubs. But that was diminished by the sound of waves putting us to sleep. Although there is no maid service we didn’t mind as long as we were able to get what we needed, such as towels, toilet paper etc. They were very prompt in responding to our requests.. and when we forgot our key in the room they helped us without any drama. I will definitely stay here again"

"Was very active and great for singles"

"This hotel has one of the most beautiful beaches in Quintana Roo. It is very busy, and the staff takes a long time to assign rooms. The hotel is in need of an upgrade as the furniture in the rooms is very old."