We stayed at Ixchel for week and really loved our stay. It was our first time at this hotel.
We stayed in a standard room that had a beautiful view. For our family of 3, we had just enough space, but if you are 4 people I think it would be very tight. Next time we will likely book a larger room with a terrace. The beds and pillows were super comfortable which isn’t always the case in Mexico. Our room was cleaned to perfection daily- it was spotless.
The hotel is on the best stretch of beach on Playa Norte and a quick walk to town for dinner and shopping. We never had to fight for loungers on the beach even though people saved them. There were always staff putting out more. We only had snacks and drinks at the restaurant, but the food we had was very good. Drinks were mid- we were better off buying beers or canned drinks at the oxxo. Everyone who works at the hotel was very helpful and kind. We will definitely stay here again when we return to Isla.
Exelente servicio y trato de los empleados , meseros de playa y administrativos al igual de los alimentos en el restaurante kalak ! Lo único que podríamos estar en desacuerdo son los precios de los alimentos y bebidas . Nos parecieron altos
Excellent hotel, great service, ultimate cleanliness, very friendly staff, steps to the most beautiful turquoise beach I have ever seen. Walking distance to the main strip with a variety of restaurants, discotheques and stores.
Ixchel is located in the perfect spot, walking distance to everything in downtown area. The property is beautiful and ckean. The staff is amazing and the food from onsite restaurant Kalak was delish.