Search Hotels Near Playa San Juan, Tenerife

"Just great all round. Had a great time"

"I stayed at the The Ritz-Carlton, Abama with my husband and baby. On the second day of our trip, I contacted the concierge to request assistance with freezing our baby’s milk ice packs, and a member of staff came to our room to collect them. At checkout, we requested that the ice packs be returned to us. We were informed that someone would bring them down shortly, so we waited in our room for nearly an hour for an update that never came. Eventually, we went to reception ourselves, only to be told that nothing matching our description could be found in the freezer. A search was later conducted in the room service freezer, but the ice packs were still nowhere to be found. What made the experience even more frustrating was the dismissive attitude of the front desk staff. We were told that, according to their records and call logs, no calls had been made from our room that day, and we were even questioned about whether a staff member had actually come to collect the ice packs. The receptionist even showed us that there was no record or log of the request. I then requested that they review the CCTV footage near our room to confirm that a member of staff had indeed been sent to collect the items. At that point, the receptionist became noticeably quiet, especially as I had in fact called multiple times that day, including another request for an ice bucket. By this stage, we were already running late for our flight"

"Would definitely go back and recommend. "

"Overall great, toilet needed some maintenance with leaking shower box"

"Location is great. Big clean apartment. Nicely apportioned with sufficient kitchen accommodations and plenty of closet hangers and closets and drawers. Lovely location with a patio overlooking the local plaza. No real water views and no pool. The parking is readily available. It is free street parking. There are many restaurants nearby. The restaurant below the apartments is exceptional. It is not affiliated with Rok Plaza. Kathy, the manager is incredibly accommodating and truly an asset to the place. Make sure you communicate exactly when you anticipate arriving. Ours was very late and unexpectedly so. We called Kathy at 10:00 pm and she was with us within 15 minutes. She lent us beach towels also This is a local working town. Not touristy … lots of walks along the lava shoreline. You will need a car to truly enjoy Tenerife. Next town over is San Juan Playa. More tourist shops but still a lovely local vibe. No sandy beaches here… but that wasn’t a concern for us. Drove to Teide NP in an hour and drove to #whiteTenerife catamaran whale tour in less than 1/2 hours. Easy walkable delicious dining and plenty of convenience for groceries, drinks and snacks "

"We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back. "

"You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more. "

"clean room, good view. Kind stuff👍"

"We loved our stay! Great for families, lovely and clean! Spacious rooms! Would return. "