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"We had a good stay at Premier Inn Durham North overall. When we arrived, there was an issue with our booking payment. We had already paid through Expedia, but at reception we were initially told that the payment had not gone through and that we would need to pay the full amount again. The receptionist was not very friendly at first and said that this was not their problem, which felt quite stressful after a long journey. In the end, he made a phone call and we were given our room, so the issue...

"There was no breakfast available despite the description stating there was. The bath had no plug & the electric shower was very temperamental (from cold to scalding). The decor left a lot to be desired with nails/screws sticking out of the walls. There wasn’t a TV in each room & bedroom furniture was unstable."

"We were in the annex but did not enjoy this area the room is very basic and the heating did not work we have had better appointed rooms in less expensive hotels .the front of the hotel is in good decorative order but if you have a walk round the castle there are areas which are in a poor state of repair,when we walked around the grounds we were disappointed to note a lot of dog poo had just been left lying about this is something the care taker should be aware off . Breakfast was ok but the...

"Convenient, clean room, and nice people."

"Great hotel. Rooms were large and well equipped. The shower was pretty poor and the hot breakfast could have been better. However, I would definitely come back again and would recommend."

"Spacious room, large bathroom with good shower. Carpet marked, tea / coffee table did not match, looked like it came from a junk shop. Food was good & reasonably priced. Restraunt service could be slow at times."

"I love going to this hotel every thing is convenient staff is good its very clean Pillows was hard but can not fault it at all great stay fir 3rd time"

"Great breakfast in room "

"On the plus, the staff were very friendly and helpful. The hotel was very clean and well maintained and nicely furnished. The double bedroom with sofa bed I booked turned out to be a 2 double bedroom suite with a lounge with double sofa bed which was a wonderful surprise for myself and my 2 children and superb value. All the rooms had tvs and the bedrooms both had good tea / coffee facilities. The breakfast was also excellent - self service buffet with croissants, juice, cereals and good choice...

"Key card didn’t work in the outside door but someone heard knocking and opened the door"

"Excellent for what is intended - a comfy stopover, friendly staff, and no frills"

"Good food , clean room, free parking, good staff to support you for check in and ask any information "

"Very good breakfast and friendly atmosphere"

"I have now stayed here a couple of times. Lovely inn, great food offering, the rooms are clean and the staff are friendly. Look forward to my next visit"

"A beautiful building with great facilities."

"La limpieza de la habitación pese a ser un hotel Marriott no se hace todos los días . Cuando pedí que limpien el cuarto se sorprendieron y dijeron que no era usual y que lo lo normal es limpiar el cuarto cada 4 días . Eso me llamó la atención porque he estado en muchos hoteles Marriott en muchos lugares"

"Lovely b&b! Had big rooms and excellent shower. Ten minutes walk from the station and five from the centre. Friendly hosts with out being overbearing. Would absolutely go back. Only consideration: there was nowhere to leave bags after checkout."

"Great hotel, friendly staff, good eating options and a fantastic location on the river. This will be my go to when I visit Durham from now on."