Not really what I’d call a spa hotel. All the facilities are on the far side of a large carpark. You can’t even pay just to use the swimming pool, you have to pay the full spa fee. The staff are friendly enough but the building and rooms are pretty charmless.
A very comfortable, clean, and quiet room.Staff brilliant. Plenty of car parking. Our only suggestion would be to review the breakfast arrangements - for example - a buffet breakfast in the hotel rather than the current system at the adjacent spa.
Not impressed. It is very misleading that they charge an extra fee per day to use the health club facilities, but the hotel picture is of the pool! They want you to book direct by all means.
I did not notice the surcharge coming up in the description as you have to scroll all the way down to see it. Room was OK, both shower and sink starting to clog.
Staff at the entrance was not friendly at all, she said they have nothing to do with the pictures Hotels.com choose to promote the hotel.
Not a full restaurant on-site, if you want to use the cafe you need to go to the health club which is a different building and they make you sign in to enter.
Will not be coming here again.
It is a pity as the Darlington branch is beautiful, staff is super friendly but this one misses the mark.
The staff were excellent.
Really friendly and professional.
However, after booking, you find out the gym is an extra £15; per visit!
Had a filthy hand towel in my room. The tap came off the sink and the toilet didn’t really flush.
Mixed bag.