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"Location was great."

"It’s in a nice quiet area and we enjoy watching the ducks from the balcony. The design of the bathroom is so nice with an additional sink outside of the actual bathroom."

"Staff"

"I enjoyed having a couch in the king room. However the floors were not clean."

"Awesome atmosphere!! Loved the lobby seating area. Breakfast had great options. Will definitely return."

"Great experience"

"The staff here were super kind. The hotel was clean and met our needs, as we stayed with our pet. We would definitely return to this hotel."

"Heartsong is always great."

"Great stay with view"

"Excellent location if you want to be close to everything! Staff are wonderful. Breakfast is awesome! Can’t beat it!"

"First time stay for us. We liked so many things. The location was within walking distance to so many nearby places. Also, they give you a breakfast voucher for the restaurant right across the street. You can upgrade to the buffet for $5.99, which is amazing! You definitely won’t be hungry most of the day. The room is nice and recently updated. The people there are friendly and helpful. They called us to ask if we needed room service on two occasions. We had left the do not disturb sign on our...

"This hotel is very clean and comfortable. It is right down from the Island in Pigeon Forge and is convenient to area attractions. The king size room was roomy with a nice layout. The only improvement that my husband and I thought could be made is with the pillows. They need to be more firm, as our heads sank down into them. All in all, the hotel definitely met our expectations. We would stay there again."