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"Rooms were lovely and the staff were so friendly! x"

"Relaxing atmosphere and a cracking breakfast"

"Great place to stay, very clean, tasty food, great staff, already booked to return"

"Always a warm welc"

"We had a standard room which was suitably spacious for a comfortable stay. The check in process was simple and straight forward. Guest who book on Expedia (or other we sites) are required to pay £15 for spa access, whereas direct book guest pay £10 for the same service. The spa is nice, but it’s a bit small. It wasn’t very busy so I had no issues whatsoever. But if it’s busier be aware: the sauna and steam room fits 2-3 people only, the whirlpool is suitable for 4 people. The pool is very...

"Great place to stay. Good food selection and the staff were very friendly. Had a couple of minor issues but overall much nicer than staying in town."

"It didn’t do hot food over the weekend . Location brilliant ."

"Nice room in an old building, however it was not amended to cope with hot weather. Would recommend a stay there in spring or autumn"

"Not the cleanest Nothing to hang towels on 1 hand wash and 1 small tube of hair and body wash even though 2 of us were staying in the room. Extremely hot night but no fan provided I accidentally left my charger, contacted the property who said they did have it, took my home details and said they would send it. Waited over a week, messaged the property again, was ignored. Messaged again and still was ignored. Not the best customer service either. Breakfast was delicious and the young man who...

"The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant."

"The room was very nice - clean, tidy with everything you needed. A very big room"

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Quite area with easy access to areas that we wanted to visit. Staff was friendly. Room was clean. Food was good but service can be slow. Would stay again."

"Lovely hotel."

"I was a single traveller, made to feel very welcome. Breakfast was excellent. Room was small but adequate for a single person. En-suite was spacious. Mattress was a little firm for my liking. Fantastic location. All in all an excellent stay."