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"Room was clean, staff was nice, pool absolutely disgusting. This hotel is a homeless shelter and should not be on here. The people in there walk around completely soaked in the hallways men sitting with legs open in pool area kids spitting all in the pool. My kids could not swim in that, they were so upset. But this is a yucky yucky homeless shelter I do not recommend. "

"Everything was really good! The staff were super nice and helpful. The room and lobby was very nice and clean. The only things was the mini fridge was really small, I want to say half the size of a regular mini fridge. We were on the first floor, I am not sure if the fridge sizes changes depending on the room. Also the hotel is right off a highway. You do not hear any traffic at night or anything, but to leave the parking lot you have to merge onto a highway right away. The highway was always...

"Everything was great. The room was impeccably clean, but we were missing face cloths, the lights above the beds didn't work (needed new lightbulbs maybe?), and the TV remote was missing. It was late at night when we discovered these things so no one was there to call and it certainly wasn't an emergency. Nothing we couldn't live without but just wanted you to know for the next guests. Breakfast was excellent as usual and we had fun visiting the Cellar Bar for the first time. Lovely! We always...

"Very quiet, very clean, very comfortable. Parking was a issue as the customers from their restaurant take up most of the spaces. Overall, I would stay again. "

"Parking was wonderful But wish the hotel served eggs and sausage with breakfast "

"love it"

"Big rooms, newly renovated and clean! Lobby area, fitness and pool all under renovation as well as the breakfast room! Once finished it should be very nice! Reception staff were very friendly and helpful!"

"Nous sommes arrivés et l'hôtel était en rénovation, la piscine et le gym pas disponible. Nous n'avons jamais reçu d'avis et nous avons fait la réservation 1 semaine avant la date d'arrivée. Avec 3 enfants, la piscine était un critère numéro 1 dans notre choix. La propreté de la chambre, surtout la salle de bain, était dégueulasse. Les chaises en velours à la salle à dîner, terribles, pleines de tâches. J'ai demandé pour un remboursement complet ou partiel, jamais eu de retour. Bref, nous...

"Everything was efficient and good "

"Quiet hotel with spacious/clean rooms, easily accessible by public transportation and within walking distance of parks, restaurants and super markets. However, two small bottles of water in the refrigerator were complimentary ONLY for elite members and this *for me* reflects poor customer care. Next time, I will avoid Hyatt if they don't change this myopic policy..."

"Be notified: if come to Boston during spring or fall season, when the temperature fluctuates 10 Celsius degrees per day, this hotel may not be your first choice. They can only turn on AC or heat, one for the whole week. You might fell chill or freeze at night but no way to warm up. The bathtub reduces the height tremendously, not a good place to shower for people over 6”4’. The breakfast is packaged muffin, orange juice and coffee, at the small table at the entrance. Definitely not related to...

"The hotel is superbly located near Boston Common making it a good home base for a visit to all major attractions in Boston. The check-in is fast; the room is good and clean; however, I wish the bed to be a little firmer. Overall, we have had a very good stay."

"Excelent"

"Too expensive and TV channels were not working."

"The room was small and amazing and the hotel was super clean!"

"Very nice went to check in early and didn’t have a king available for me. Front desk upgraded me to a double queen with no extra charge!!"

"Clean room, enjoyed the free amenities that were offered. Staff were friendly especially the doorman/women. Convenient coffee shop next door. And great restaurants just a few step around the corner."

"Very clean and comfortable room. Staff was so helpful. In a great location right next to TD Garden. Overall a great place that was perfect for the one night stay that we did."