Search Hotels Near Parque Nacional Balenario Cerro Gordo, Vega Alta

"The property photos are not accurate. The property is old and outdated. As soon as I get off the elevator there’s a horrible odor of mold and mildew. There’s cleaning supplies and dirty laundry in carts left unattended on the hallways all day every day. Upon entering my room, all the furniture was outdated and in terrible condition. There were stains on the carpets and mold on the walls and ceiling. Not to mention roaches! Yes roaches!!!! They were everywhere. I notified staff and was told there was no other room available to move to. The best part about the hotel was the pool. I spent my time in the room actually sitting on the patio and just enjoying the view because after seeing how they dropped the ball on the cleanliness of the hotel, I wouldn’t dare get in the pool/hot tub. I was scared that that hadn’t been cleaned either, and I would hate to come home with some unknown rash or sickness from the pool. Don’t book this hotel save your money!!! "

"Room was new and spotless"

"The room itself was nice and clean but dont expect any extras such as water, coffee etc. Does have 2 small burners for cooking but no microwave. The temperature in the living room a/c was set and could not be changed. The exterior was nice but the pool could have been cleaner. The worker they have living and taking care of the property was very unfriendly and offered little to no assistance."

"Alex was great to answer all our questions and concerns We did have a couple issues with the fride hamdle.and the dront of a drawer falling off and there was hair and sand.in a couple bed drawers, but besides that the place was beautiful. "