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"Average stay for the area"

"I have stayed at this property for over 10 years, for all my Chicago vacations and this was by far my most disappointing experience. The issues began at check-in. I reserved three rooms for my family. The customer service representative told me she needed to swipe my credit card three separate times for a single reservation and stated it was not possible to charge the total for all three rooms in one transaction. Despite that explanation, my credit card ended up with six separate charges—two...

"The room and hotel exceeded my expectations. The hotel was located in the best spot. I would definitely stay here again."

"Lovely room with plenty of charging options for devices. Great AC and super quiet, perfect blackout curtains. Both room and bathroom were spacious. Loved the breakfast, tons of options. Highly recommend."

"Updated, clean property at a great location close to Union Station! Very walkable to many parts of the city and public transportation. All staff were SO friendly and really made us feel welcome! Would definitely recommend and stay again when visiting Chicago!"

"Daily breakfast was good. Housekeeping did a great turnover. We enjoyed using the pool and gym."

"We were able to get in the room early and it was lovely. There is a little store to buy necessities and drinks and a very nice bar which we had drinks at. Excellent btw. The room was spacious and had lots of amenities. Well worth it. The area around has a few very good restaurants and bars and plenty within a 10 minute walk."

"The room was small but acceptable. The toilet in room 511 was placed in the wrong direction . There was barely any room to sit down on the toilet"

"We liked that the staff was helpful. The hotel is located in a very convenient location being walking distance to many shops, restaurants and a jazz club. Nice area! What we didn’t like: Breakfast could be better."

"Great accommodations , Fantastic location for the parks and lake area . Very walkable Breakfast hit and ready at 6"

"Beautiful historic hotel with dining options in a great location. Every employee we interacted with was wonderful and friendly. Great service!"

"Breakfast"

"Great location, we walked everywhere, but the bus stopped in front of the hotel. The River Walk is right across the street. The rooftop bar has an amazing view of the city."

"Great property to stay while on Chi Very clean and staff was helpful. I would definitely stay again"

"The restaurant where they serve breakfast was filthy. We were ere seated at a dirty table with food and some kind of sticky liquid on the seat and food under the table. The hostess took us to another table and it was dirty as well."