The staff was incredibly kind and helpful. The place was terrible considering how much we paid to stay there.
เข้าพัก 2 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Davide
13 ส.ค. 2026
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Bagno pulito
struttura datata e comunque utilizzata in passato da fumatori incalliti
posizione centrale dove la stazione è raggiungibile anche a piedi in 15 min
gentile il personale alla reception
The room was clean but it was NOT in the hotel and NOT as advertised. The hallway was dark, the elevator was slow - better to walk the 6 flights of stairs. There was no one on the front desk when we arrived so we waited 15 minutes to check in. It was a very unwelcoming place and we did not feel safe there. The price changed by $100 when we paid for it with all fees in versus what it was advertised for. This is absolute FALSE advertising.
To start with the positives: I found all the staff friendly and helpful, and the rooms, bedding, towels were all clean. The hotel is in a good location, close to via Roma and a few minutes walk from Teatro Massimo.
On the other hand, first impressions are not good: the hotel is entered through a run-down arcade, into a threadbare reception. The only access to the rooms (all on the first floor) is via an ancient, small, slow lift, with buttons that have to be repeatedly pressed, and which lift almost always sticks on the way down. My first room was tired, looked dirty (even though it probably wasn't), had stained lightshades, ancient furniture, scraped and scratched walls, and a shower that released a slow trickle of water which took 3 or 4 minutes to warm up. The room.was airless and there was an odour of old cigarette smoke, or dampness; I activated the air conditioner and it made a loud noise like an ancient lawn-mower; eventually, I got it quieter, but then it emitted large, sooty particles on to one side of the (otherwise perfectly clean) bed. I spoke to the night porter (I had arrived very late) and he said there was nothing to be done at that point, but something would be done next day. Sure enough, I was told to leave my bags packed, and when I returned, I was directed to another room: smaller, but reasonably recently redecorated and with a better atmosphere. Hotel would be hugely improved with some redecoration and new furniture.
L'hotel e centralissimo la camera pulita solo ci sono piccoli disagi tipo ascensore che è un montacarichi colazione non da hotel 3 stelle. il personale è gentilissimo per fortuna la colazione ce l'hanno fatta fare al bar difronte l'albergo per il resto per quello che si paga va bene
เข้าพัก 2 คืน, มกราคม 2018
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
George
22 ส.ค. 2016
ชื่นชอบ: พนักงานและบริการ
Well-Managed Mix-Up
The service was excellent, though we did not actually stay at this hotel. They were over-booked and reserved a room at a neighboring hotel for us. We did eat breakfast at the hotel, and we would rate it highly.
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
francesca
12 ธ.ค. 2015
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
un hotel di buona volontà
Il personale dell'hotel è squisito e arredi e struttura sono nel loro complesso curati.
La colazione è essenziale, servita molto gentilmente, ma comunque corretta: buonissimi cornetti e pane.
L'ascensore della struttura è poco più di un montacarichi.
Migliorie necessarie, a mio parere, dovrebbero essere apportate nella cura giornaliera della camera. La mia era una matrimoniale con letto aggiunto ma ho visto che ci sono anche delle comode triple.
Nulla da ridire sulla pulizia: impeccabile. Mi domando però perché tante dimenticanze, almeno una al giorno, nel riassortimento e risistemazione giornaliera della stanza. Un giorno è mancato il sapone. Un giorno gli asciugamani per il viso. Un altro le cuffia per la doccia. Un altro il frigobar non è stato riempito. Carta igienica poca e assente del tutto nel bagno della hall.
Piccole dimenticanze che potrebbero serenamente essere ovviate con una regia più attenta e una maggiore valorizzazione della struttura che, ascensore a parte, visto anche il costo ragionevole e la posizione urbana, merita sicuro interesse.