Search Hotels Near Palacio de D. Sancho Ortiz de Matienzo, Valle de Mena

"Room was clean and well equipped - particularly appreciated the complimentary umbrella use. Only downside was that whilst they have a sauna it’s an extra charge to use it. "

"Definitely would stay there again, very handy for seeing all of Bilbao "

"Great location, spacious and clean room. Friendly staff. No coffee machine in the room, breakfast was average. "

"Nice hotel with clean, comfortable rooms and very friendly, helpful staff. The only downside is the location — the surrounding neighborhood didn’t feel very safe to walk around at night, so we relied on taxis in the evenings. Overall, a good stay if you plan your transportation ahead."

"Good breakfast. Helpful team"

"Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location. "

"This hotel is extremely stylish - lovely design of the rooms and shared areas. The front of house staff are friendly and helpful. The location is central, close to the main shopping areas and restaurant. But it’s perhaps a little noisy and lively at night time for us. A couple of things let it down. Spa and pool access comes at a cost, we were told €20 for one hour. Also our room turndown was poor. They hung up towels left on the floor and didn’t leave clean ones, the bed was not well made and they didn’t refresh the water. For a 5* property, you’d expect more."

"Absolutely beautiful hotel in the heart of town close to the Guggenheim and Old Town. "

"Lovely hotel with modern decor. Very clean and well maintained. Very friendly staff. Decent gym for a few days stay. Excellent breakfast selection."