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"This was definitely a step above the average city centre hotel. Friendly, helpful staff, clean, comfortable room, and great breakfast including a cooked option which was prepared individually. A nice touch to provide a quality bar of chocolate, and some drinks in the room."

"A warm welcome and superb facilities."

"Very helpful staff."

"Could not fault this hotel, so clean and welcoming. Was my husband’s 70th birthday, had card and wine delivered to room, such a lovely gesture, then at breakfast they bought an ice cream cake out and sang happy birthday. Amazing staff and hotel. Thank you "

"Everything was spotless and the breakfast worth it"

"The hotel was located in a peaceful area near to the river and surrounded by trees and green"

"Clean room. Shower controls were reversed, which caused some entertainment. Odd (and not very nice) smells around the corridors…smelled like bad drains. "

"Would definitely stay there again everything was just as you would like it to be"

"The hotel is purported to be of 5-star accommodation but in reality is only 2 star based on our experience and the room provided. So small room and basic, no facilities, poor advice on parking nearby. We booked for 3 nights but were so disappointed we left after 2 nights, despite having pre-paid. I feel like seeking compensation for misrepresentation from Expedia or the hotel. I suggest that Expedia remove this hotel from your portfolio and it will caution me from booking other hotels through Expedia in the future. James "