Room was not as shown in pictures. Large carpet stains, dirty fridge, stained duvet covers, weird room and hallway smell with suspected mold in wall.
The staff were great and did their best. Food was okay but we often seen dirty dishes in the clean piles(at buffets). Midway through our week stay my husband and kids all came down with an 24hour stomach bug. I suspect food poisoning.
Absolutely everything was a charge(i.e beach chairs, life jackets (which had to be used for snorkelling), etc. Perhaps we overpaid but based on this property being rated as a 4star, we were very disappointed.
I never leave these types of reviews as I am content with a great view and clean room. The view and beach was fantastic, just be sure you show up with the right expectations or book elsewhere! I would rate this property as a 2 star at best.
Property is a little bit older, but overall well-maintained and still very nice. Most of my problem came after we left. They called me and said they didn’t charge me for the room and the front desk lady wanted to come meet me at my next hotel over an hour away to get cash. I thought this is very unusual so I checked my credit card and did not see any charge from them. So I called back to talk to a manager and he said the same thing he wanted to come down to my next hotel and get the cash or credit card from me!? After the third phone call and about 10 times of asking they were able to just charge my card on file. I’m still not sure what the situation is that they wanted to come to me and get the money?