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"There's no AC, one small fan inside the room Temp upper 90's..was assigned a room on 3rd floor- no elevator, stated " fully booked " though we were the first 3 guess to check in.,found a spider on the tub! Did not sleep/rest, checked out as soon as the sun rise !!! There's supposed to have breakfast, did not see or told where, found time in the room...starts at 7 am( cannot wait to get out ans wait. Been traveling for years, first time to have this experience/nightmare!!!"

"Out of town and difficult to get to"

"Good choice of breakfast items"

"After a slow check in. Everything else went smoothly. Excellent dinner and breakfast.Very attentive staff. Highly recommended. Enjoy our nights stay. Great value"

"A great choice to be centrally located in Southampton. A must for cruise passengers."

"The staff was great - friendly and helpful. We enjoyed our dinner and breakfast on the premises. There was plenty of a/c which was most important. I paid extra to use the pool facility. The pool was small and crowded. Children were jumping in and no rules were enforced. If you want to cool off the pool is worth it but otherwise it wasn't great. Overall I recommend the hotel. Enjoy the food and great atmosphere at the bar."

"There is actually ac at this hotel which is not advertised. It’s also walkable from the railway station. We took uber from the train station to the hotel. It’s only cost us 8 pounds. We could have walked to the hotel if we knew it’s only 400 meters away. It’s literally just around the corner if you know the way. However, The road to the cruise ship on the other hand was harder and not well signed. We missed a few turns but eventually got to the ship in an hour!!! We found that there’s no use...

"This is a VERY basic hotel. Also - no A/C. Looking very worn. If you are staying here to catch a cruise, it is not a walk to the port."

"Great location and good price. Breakfast was Ok but the orange juice appeared to be orange squash which wasn’t great. I would come back and the staff were very friendly and helpful"

"Comfortable"

"Excellent location with the property steeped in history. Food offer is very good, highly recommend. Rooms comfortable with some nice homely touches. You have to park offsite which is about £5 per stay at Alma Rd car park in Romsey."

"Food poisoning the first night, rooms hotter than the sun, zero water pressure in the bathrooms. Constantly chasing staff for the most simple things. They ran out of ice. No fans for the rooms. No one collecting glasses or emptying an ash tray. Asked for a coffee in the morning and waited 15 minutes.. got up to ask where it was "oh i couldn't find you" yeah because you were in the kitchen flirting with the chef.. Could be such a wonderful place, if the staff weren't recreating Fawlty Towers"

"Welcome"

"polite and pleasant staff"

"The hotel is located near to shops and restaurants. On arrival we were given a double bedded room instead of the twin we originally booked. Another room was arranged which was clean but very basic. A good breakfast was provided."