โรงแรมและที่พักนอร์ตัน เคนส์

"No Breakfast"

"I absolutely loved this hotel and the location! The staff was always very kind and very accommodating. I absolutely loved the breakfast buffet, it was well-maintained and everything was always fresh. I loved the hotel room. I only wish there was air-conditioning but other than that everything was great."

"Very nice"

"Unclean unkept on the outside inside was terrible needs demolished and rebuilt. Rooms were a good size but carpets were in a poor state stains everywhere bathrooms just mold all around the bath shower head didn't even fit in the shower pole haha...Lighting poor in the room no bulbs in lamps TV didn't work at all and breakfast blimey was just swimming in grease 😑 pastries look like they had been left out for weeks coffee cold in the jug and the orange and apple juice were room temperature ive...

"Staff was friendly. Rooms can get quite warm during summer days, definitely bring an extra fan or 2."

"Toilet leaking when I checked in at 3am. Reported it but following night the flush stayed on constantly as well as the leak. Was using the bar toilets. Checked out 1 day early"

"1st class"

"Our stay had a string of issues. The air conditioning was broken, and with no lift, I had to ask for help carrying my luggage upstairs due to a hidden disability — initially refused until I explained why. The only fix offered was one remaining small desk fan; staff were pleasant, but that leaves other guests with broken AC with nothing. A family member wasn’t told their AC was broken at check-in, then had to change rooms over a broken mattress (no replacement offered, and no help arranging the...

"For Room only very clean and fresh Parking good Bar and Foods Great but check open hours Staff helpful with foods / Drinks"

"I always choose this place whenever I need a stopover in the Midlands! It has consistently proven to be one of my absolute favorite hotels in the region. I genuinely enjoy every single stay. The standards of cleanliness are excellent, and most importantly, it offers a secure, welcoming atmosphere where I always feel safe. I look forward to my next visit!"

"very good"

"Staff on reception very helpful. Secure parking was a welcome bonus. The room was spacious enough for one/couple. Tea/coffee in room. Shower gel.and soap supplied. Plenty of hanging space. Very warm and a fan was supplied. Bathroom was clean and large enough. Overall very good stay. Didn't have a breakfast so can't comment only, it smelled delicious."

"Our stay at New hall spa was amazing! We were a group of ten celebrating my daughters hen weekend, everything was so relaxing excellent food and facilities! Couldn't fault a thing will definitely visit again."

"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"The rooms in the older part of the hotel need a bit of attention and they have no air-conditioning and the fans they provide were very dusty and did not seem to do anything"

"Staff, room and breakfast was fabulous"