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![[Japanese modern suite] 77 sqm + terrace 8 sqm Shigaraki ware open-air bath | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12490000/12483300/12483267/d64ceb0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)
![[Japanese modern premium suite] 84 sqm + terrace 10 sqm, Shigaraki ware open-air bath | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12490000/12483300/12483267/e7961016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)
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4/10 Poor
wayne
27 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly and tried their best to speak English- the food was good. The view from the room was good.
In places the property condition was not good.
1. In my room at the bottom of the window had many dead insects.
2 In one of the spas on the walls the paint seemed to have gone black in places.
And in the outside spa there was a blue sheet up to cover a broken balcony floor and fence.
The fence was broken, and there was a rope up to stop people going near the fence.
3 just outside the breakfast room there were some buckets down to catch the water coming from the ceiling- There was also a white sheet up.
4 after having breakfast I made my way out of the breakfast room and noticed that the room adjacent to the corridor, the tiles on the ceiling were hanging down broken and tattered.
5 The carpets were stained in many places.
It was not cheap to stay at this well known hotel chain and I didn’t expect the property to be in this kind of degraded condition.
This property is part of a well known hotel chain in Japan
and I am wondering why the property has not been refurbished or some of the issues rectified.
One of the hotels spas is a really pleasant onsen and the hotel rooms have nice views and the area is real nice, despite the property’s degradation I enjoyed my time there.
I hope that someone from Livemax head office sees this and decides to set aside the monies to fix their issues.
wayne
Stayed 1 night in Aug 2023
