2 bars/lounges, rooftop bar

Reviews of Aliz Hotel Times Square

4 out of 5
Aliz Hotel Times Square
310 W. 40th Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1008 reviews" "
Rating 8 - Good. 253 out of 1008 reviews" "
Rating 6 - Okay. 127 out of 1008 reviews" "
Rating 4 - Poor. 85 out of 1008 reviews" "
Rating 2 - Terrible. 82 out of 1008 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very soundproof, the neighborhood in the area, had a lot of trash and graffiti . It is a good location for restaurants and attractions, all within walking distance.
Stayed 3 nights in Apr 2024
Response from Starema F. on 2 May 2024
Hello Diane,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your recent stay as this helps us to directly address areas for improvement. We are delighted you enjoyed your stay and look forward to accommodating you again in the future. Have a wonderful day.

10/10 Excellent

DeMarkis

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Ever

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near time square
Stayed 1 night in Feb 2024
Response from General Manager on 28 Apr 2024
Dear Ever, Thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to Times Square. Thank you for choosing the Aliz Hotel Times Square! We hope you will make the same choice when your travels bring you back to the city.Warm Regards,Jessica MatthewsGeneral Manager

6/10 Okay

Kettely

Liked: Cleanliness, staff & service
Parking is 2 blocks away, valet is available but no in and out privileges.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Kettely, Thank you for your recent stay at our hotel. Please accept our apologies for the parking inconveniences you encountered. We understand your frustration and are grateful for your patience. On your next visit to our hotel, please advise our front desk staff so we can help you with this situation. We would love the opportunity to welcome you back. Safe travels.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything!
Stayed 3 nights in Apr 2024
Response from Starema F. on 26 Apr 2024
Hello,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback and are delighted you enjoyed the proximity of the hotel. We look forward to the opportunity of accommodating you. Have a wonderful day.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Home was disappointed housekeeping never came despite having light on. We also couldn’t get ahold of the front desk to get a blanket at night by phone.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Jessica, We are sorry to read about your experience regarding housekeeping. While we regret any inconvenience you encountered, we appreciate your feedback. Please know that we will share these issues with our team. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Rebecca, CAMBRIDGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice and hotel staff is super friendly and helpful. The hotel is adjacent to Times Square which makes it super convenient, but also a little gritty at night.
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Rebecca, We are delighted you found Aliz Hotel Times Square to be very nice, with super friendly and helpful staff. Our convenient location adjacent to Times Square offers easy access to the city's excitement, although we understand the vibrant atmosphere can be different at night. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Deborah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, walkable to Times Square.
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Deborah, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. We are glad you were pleased with the cleanliness of your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. It is delightful to know our prime location, which is close to Times Square, ideally suited to your plans. On behalf of everyone here at the Aliz Hotel Times Square, we invite you to stay with us again!Warm Regards,Jessica MatthewsGeneral Manager

8/10 Good

christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Christie, We are incredibly pleased you enjoyed your stay at Aliz Hotel Times Square and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit NYC.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Theully

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I thoroughly enjoyed our stay here. The hotel's location was incredibly convenient, allowing easy access to various attractions within walking distance. There was no shortage of activities around the hotel to keep us entertained. Moreover, the staff were exceptionally friendly and accommodating. The hotel is very busy with a lot of people going in and out.
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Theully, We appreciate you taking the time to review your stay and for the generous words about our Aliz Hotel Times Square. We are happy that our staff were able to make this right for you. Our location is one of our best assets. Thank you for pointing out how close we are to many of NYC attractions, restaurants, and shopping venues. It is great to know you and your family had an outstanding visit, and we hope your wonderful experience will bring you back again soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 Good

Iam Jyezear

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good here i just don’t like how you would have to pay 80 dollars for valley and if u take it out u have to pay another 80 dollars to put it back in.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Iam Jyezear, Please accept our gratitude for taking the time to review your stay at Aliz Hotel Times Square. Like many downtown hotels in a major city, we understand that parking can be limited and hard to come by. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We appreciate your understanding and hope that the convenience of valet parking outweighs any frustration caused. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

Yigit

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT, I HAVE A GIRLFRIEND NOW BECAUSE OF ALIZ HOTEL. THANK YOU SO MUCH.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Yigit, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

Nakisha

Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Nakisha, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Aliz Hotel Times Square soon!Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

nialena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for our family of 4 (1 year old & 3 year old) in NYC for Eid for 24 hours. The room was spacious for NYC standards. Clean. We’ll designed. Mirrors on walls so it didn’t feel crammed and we got the city view king room and the view was worth it seeing my son standing at the window as high as the birds in awe. Staff was nice and the breakfast was really good. Had flavor and seasoning and they had turkey sausage as an alt to bacon. They gave us a $25 poker chip and some free drink tickets upon check in. We don’t drink and didn’t make it to the rooftop bar (really wanted to see the view). But we were able to use the chip to pay for one person for breakfast plus my Expedia membership gave us free breakfast for one person so it was great rolling out of bed and eating buffet style for free. Fyi they said the rooftop bar is 21 but they do have viewing hours from 1-3pm so we could’ve taken the kids if we stayed a little after check out. I also loved that their check in is 3pm (not later) and check out is noon (not earlier) as I know lots of hotels have been giving less time lately. We had a great stay and walked all around Times Square twice cause it’s just that close! Would definitely book here again!
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Nialena, We are very glad you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Aliz Hotel Times Square.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Derick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Valet Vincent who grabbed our bags was the best around the world..we have traveled 19 different countries and never met such accommodations. Give this man a raise. Top Tier
Response from General Manager on 8 Apr 2024
Dear Derick, Thank you for choosing to stay with us and for taking the time to leave your rating. We're delighted that our valet, Vincent, made a remarkable impression during your visit. Your feedback encourages us to continue delivering exceptional service to every guest. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon to the Aliz Hotel Times Square.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Vianey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Vianey, Your generous rating made our day! We are dedicated to providing every guest with a great experience at the Aliz Hotel Times Square, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here at Aliz! Safe location, friendly staff, beautiful rooftop, and they gave us a $25 chip to use at their restaurant along with two drink vouchers! Room was cleaned daily and the smell of the lobby was 10/10. I would definitely recommend this hotel to others
Stayed 5 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Miranda, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. It was our pleasure accommodating you. We hope you will make the Aliz Hotel Times Square your home away from home whenever your travels bring you to the area.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice rooms with comfortable beds and the staff was very accommodating. I would definitely stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Phillip, Thank you for your recent stay at the Aliz Hotel Times Square and for posting such a generous review of our hotel and staff. We are glad you thoroughly enjoyed your stay and liked our great location, comfortable rooms, and bed. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We enjoyed having you as our guest and look forward to seeing you again on your next visit. Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

shunterria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short walk to Times Square and so many other places. Right across from a subway stop and the port authority bus terminal
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Shunterria, We are so glad your stay was excellent on every front and that our location near Times Square and the subway helped make your travel perfect. Thank you for sharing your experience at the Aliz Hotel Times Square. We appreciate your business!Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Thalia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Aliz Hotel Times Square. We look forward to your return and wish you all the best with your future travels.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Eyal, North Hollywood

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Eyal, Thank you for choosing the Aliz Hotel Times Square. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Warm Regards,Jessica MatthewsGeneral Manager

6/10 Okay

Yewunetu

Travelled with family
Liked: Staff & service
It is very convenient and near to Times Square. The problem is the parking. You have to pay $75 every time you move your car. I recommend valet parking your car and use other transportation.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Yewunetu, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, so we are glad our location near Times Square was convenient for your needs. We are also grateful to learn from detailed comments like yours. We regret any disappointment you had about the parking fees. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is easily walkable from Penn Station, but just around the corner from Time Square and the theaters. It made it an easy place to be for all the things we wanted to do.
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Mary, Thank you for staying at the Aliz Hotel Times Square. We were so pleased to read your kind words about how much you enjoyed your recent visit to the city. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to Penn Station, Times Square, and theatres. Thank you for being our guest. We hope to have you return soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location is very convenient and easily excessable to area locations ie; Times Square
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Dean, Thank you for staying at the Aliz Hotel Times Square. We were so pleased to read your kind words about how much you enjoyed your recent visit to New York City. Thank you for your comments about our hotel location. We are glad that you appreciated our convenient location close to Times Square. We hope to have you return soon.Warm Regards,Jessica MatthewsGeneral Manager

6/10 Okay

Edward Cabrera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location. Rooms are very small. Is an old hotel but clean.
Stayed 3 nights in Mar 2024
Response from Starema F. on 27 Mar 2024
Hello Edward,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your stay as this helps us to directly address areas for improvement. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day. Kind Regards,Starema F.Director of RoomsAliz Hotel Times Square

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was so helpful and kind through the whole process.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Joe, Thank you for staying at the Aliz Hotel Times Square and giving us such a great review. It's wonderful to know that our front desk staff and thoughtful associates left a lasting impression. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Jesse, Turner

Stayed 1 night in Mar 2024
Response from General Manager on 14 Apr 2024
Dear Jesse, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure serving you, and we look forward to seeing you here in the future!Warm Regards, Jessica MatthewsGeneral Manager

8/10 Good

Fabiola

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Fabiola, We appreciate you leaving your generous rating regarding your recent visit to the Aliz Hotel Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Alexandra, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aliz Hotel Times Square We look forward to your return and wish you all the best with your future travels.Warm Regards, Jessica MatthewsGeneral Manager

2/10 Terrible

Eric, Lake Quivira

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and smelly. Aside from the high cost per night. When you enter the hotel it reeks of pungent perfume that they purposefully pump into the tight lobby. It burns your eyes and almost everyone entering comments on it. The lobby stench is a terrible marketing move and is one of the worst scents you can imagine entering a hotel. I abhor this new perfume the lobby trend in hotels. There are three elevators for 40 floors and a line to get off and on. The rooms are cute but frustratingly small. You can’t get coffee until the coffee bar is open. It’s not complimentary, and if you have a business before 7, forget about getting some. We thought this would be a short safe walk to the convention center. It’s not. You’ll be harassed by hobos and peddlers the entire way right outside the door. You’ll have to get a cab or Uber, but don’t order it in front of the hotel. Walk to the end of the block to get it to shave off 10 minutes from the Uber getting to the salon hotel due to street congestion. Also there is a club at the top and the hotel is very noisy. This was a disappointing overpriced mistake. We won’t be coming back.
Stayed 4 nights in Mar 2024
Response from Starema F. on 23 Mar 2024
Dear Eric, We sincerely apologize for the challenges you encountered during your stay. Your feedback regarding the lobby scent, room size, elevator wait times, and street congestion is valuable to us, and we regret that these aspects did not meet your expectations. We understand the importance of a comfortable and pleasant experience for our guests, and we are committed to addressing these issues to enhance future stays. Your comments will be shared with our team for further review and improvement. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Warm Regards, Starema F. Director of RoomsAliz Hotel Times Square

6/10 Okay

Chen

Stayed 3 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Chen, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Vanessa, We are thrilled you had an excellent stay at Aliz Hotel Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warm Regards, Jessica MatthewsGeneral Manager

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Responsive and friendly staff. Small rooms but it’s NYC.
Stayed 3 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Melissa, Thank you for choosing Aliz Hotel Times Square for your stay in NYC! We're thrilled that you had a wonderful experience and found our staff responsive and friendly. Your feedback regarding our room size, and we appreciate your understanding. We hope to have the pleasure of hosting you again soon.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Angela, Thank you for the wonderful rating for Aliz Hotel Times Square! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Tomasz, Middleboro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Tomasz, Thank you for your kind words! We are delighted you found Aliz Hotel Times Square a pleasant place to stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

laura, bulverde

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean observation bar good farmtoburger was good food.
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Laura, Thank you for leaving such wonderful feedback about Aliz Hotel Times Square. We're thrilled that you found our hotel exceptionally clean during your stay. We are glad to know that you loved your time with us, and what made it more special was the food offered to you at our restaurant, farmtoburger. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We hope you will revisit us the next time you are in the area.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

jeff

Stayed 1 night in Mar 2024
Response from Starema F. on 4 Apr 2024
Hello Jeff,Thank you for choosing Aliz Hotel Times Square. We appreciate you taking the time to share feedback from your recent stay as your satisfaction is our highest priority. We look forward to the opportunity of accommodating you again in the future. Have a wonderful day. Kind Regards,Starema F.Director of RoomsAliz Hotel Times Square

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to get to restaurants, Times Square and the theatre district.
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Michael, Thank you for choosing Aliz Hotel Times Square and for this outstanding review! We loved knowing how pleased you were with our location and appreciated the easy access to restaurants, Times Square, and the theatre district. It was our pleasure to host your stay, and we look forward to your next visit.Warm Regards,Jessica MatthewsGeneral Manager

8/10 Good

Jennifer

Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Jennifer, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay at the Aliz Hotel Times Square. We enjoyed hosting you, and we hope to see you again soon.Warm Regards,Jessica MatthewsGeneral Manager

8/10 Good

JORDAN

Liked: Property conditions & facilities
The customer service at this location is absolutely amazing, they went above and beyond to make sure me and my best friend had an amazing time! If I were to complain about anything, it would be only having the three elevators. Sometimes you would have to wait a while to get one, and the lobby as well as the rooms are not as large as they are pictured, but we mainly used them for sleeping and getting ready so for two girls It’s kind of tight but we made it work!
Stayed 5 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear JORDAN, Thank you for being our guest at Aliz Hotel Times Square. We appreciate you letting us know that our associates went above and beyond in handling your requests. However, we do want to apologize for the difficulties with the elevator. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team members and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Danny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aliz Hotel Times Square. We look forward to your return and wish you all the best with your future travels.Warm Regards,Jessica MatthewsGeneral Manager

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Rachel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic Aliz Hotel Times Square stay. We hope to have the pleasure of doing so again on your next visit to the area.Warm Regards,Jessica MatthewsGeneral Manager

6/10 Okay

Ekela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel, with friendly staff
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Ekela, We are thrilled to read you enjoyed your stay at our hotel and found our staff to be friendly. Providing excellent service and a welcoming atmosphere is always our priority. Should your travels bring you back to the area, we look forward to welcoming you again for another pleasant experience.Warm Regards, Jessica MatthewsGeneral Manager

10/10 Excellent

Antony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very beautiful view and clean and safe
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Antony, Thank you for your gracious review of Aliz Hotel Times Square! We're thrilled you enjoyed the beautiful view and found our accommodations clean and safe. Providing a comfortable and secure environment for our guests is our top priority. We appreciate your feedback and hope to see you again on your next visit to the city.Warm Regards, Jessica MatthewsGeneral Manager

8/10 Good

Emnet

Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Emnet, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at Aliz Hotel Times Square. We look forward to welcoming you back on your next visit!Warm Regards, Jessica MatthewsGeneral Manager

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Elizabeth, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. Therefore, we regret if any issues keep you from having an outstanding stay. We hope to provide you with the exceptional hospitality we are known for on your next visit to the area.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Danarvis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodating.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Danarvis, Thank you for being our guest at Aliz Hotel Times Square. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. It was a true pleasure to have you as our guest, and we hope to see you again soon!Warm Regards,Jessica MatthewsGeneral Manager

4/10 Poor

Sureshkumar

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Sureshkumar, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Warm Regards,Jessica MatthewsGeneral Manager

10/10 Excellent

Tameeka

Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Tameeka, We appreciate you taking the time to leave your excellent rating for Aliz Hotel Times Square. Your satisfaction is important to us; we are pleased to have exceeded your expectations. We hope to see you again soon!Warm Regards, Jessica MatthewsGeneral Manager

8/10 Good

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. However you can hear people if they’re in the hallway.
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Lorena, We are thrilled your time with us was amazing. We are grateful for each of your comments, including those about noise concerns, as we continually strive to improve our guest experience. Thank you for staying at Aliz Hotel Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to New York City.Warm Regards,Jessica MatthewsGeneral Manager