The customer service at this location is absolutely amazing, they went above and beyond to make sure me and my best friend had an amazing time! If I were to complain about anything, it would be only having the three elevators. Sometimes you would have to wait a while to get one, and the lobby as well as the rooms are not as large as they are pictured, but we mainly used them for sleeping and getting ready so for two girls It’s kind of tight but we made it work!