Search Hotels Near New York City Fire Museum, New York

"We had high expectations given the price and location, but this stay was a disappointment. Check-in was nearly two hours late. Our room wasn’t ready until after 5:30 PM despite a 4:00 PM check-in. We had an event that night and were left scrambling. They offered a $100 credit, but it didn’t make up for the inconvenience. The layout is confusing from the start. The front desk isn’t clearly located, and the overall experience feels disorganized. While the hotel looks stylish online, in reality it feels worn and poorly maintained. Elevator buttons were missing, and in our king suite with balcony, the shower handle fell off immediately. Cleanliness was also lacking. Amenities are minimal: no room service, no snacks, no coffee machine, and no clear info on what’s available. The lobby coffee bar was rarely open, and the only restaurant was underwhelming and nearly impossible to book, even for breakfast. Basic requests weren’t handled well. We asked for extra towels and received just one additional set. Blackout shades don’t work, and we were woken up at 7 AM daily by bright light flooding the room. The staff was polite, but the hotel itself is not worth the steep price. Great location, but that’s about it. "

"Good "

"Very old inside it’s not worth the money you can hear people on other apartments like they are in yours we had in our room a door that connects the 2 suites together old wallpaper walls washrooms "

"I got a great price from Expedia but then when i got to the hotel i got charged $275 more so the great price with the package when out the drain"

"Clean room, great location"

"Check-in was easy. Mohammed at the front desk was pleasant and able to get us into the room early. Good location next to Penn Station. No problems at all."

"They have a coffee shop/bar at the front that's now open, and the scaffolding is finally down! The hotel is a great value for what you get and where you are. Rooms are clean, quiet, and the internet is good enough to work out of. Reminder, it's not a luxury hotel, so don't expect the amenities you would get at a luxury hotel. "

"Great location, great staff, and love the hotel (beautiful, clean, great amenities). Only complaint is the pillows - awful 😬"

"Amazing stay "