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"First time i have stopped at this hotel but it will not be the last really pleasant owners and staff lovely big room and on suit bathroom and great breakfast at a nice price. Plus it has it own pub."

"Stayed here before and was great . Bathroom needs updating and no hand towels! Bar of soap on sink ! No lemonade in bar ! Little things let them down"

"We enjoyed our stay at Balcary House Hotel. The surroundings were lovely and the building was beautiful. Staff very helpful."

"Very nice, friendly staff"

"Wonderfully clean bedding. But not a single hook or peg to hang the jackets. Nice quiet place to spend a night. Happy overall. "

"The accommodation itself was nice and we had a good meal in Charlie’s. We were disappointed to find out that the spa was an additional £65 per person and didn’t think that was overly clear when we booked as otherwise we would’ve picked a different option. Regardless, we paid it after we the facilities were listed and frustrated to find out one of the saunas were out of order. We were celebrating our ‘mini-moon’ and overall we were a bit disappointed with the experience and value for money."

"It is ok, but bring your own toiletries"

"Lovely old fashioned hotel in a lovely spot and excellent service throughout"

"There was a large party downstairs (floor below) on the Saturday night we stayed there. Music from DJ was very loud and pounding/felt in our room until after midnight preventing sleep. The Restaurant was unavailable due to the party. I wouldn’t recommend booking a room on this property when the downstairs facilities are booked in this way."

"This was a very comfortable place to stay, conveniently situated right in the heart of Melrose. The staff were very helpful and the breakfast excellent."

"Absolutely charming visit. Food/Restaurant was excellent."

"Comfortable and quiet room with the best welcome treat ever. Good quality breakfast"

"Property a bit tired and needing a bit TLC, Clean comfy beds and lovely staff, friendly and attentive."

"Friendly staff and great room highly recommend "

"Staff and food were very good but stay was let down by a few niggles. I had booked a table for dinner but there was no record of it when I arrived. I had also asked for a room with a walk in shower but didn't get it. The biscuits on the tea tray were the smallest pieces of shortbread I have seen made worse by having no biscuits at all on my second night. The tea bags had not been replenished and why leave 3 cartons of long life milk for 2 people? I have stayed in many hotels with my dog and this...

"Great location in the town of Kelso. Staff helpful and friendly. Peaceful garden overlooking the river."

"I would normally say nothing rather than write a bad review but this place was so bad - the room in particular, the fact that no one cared and it showed , the lack of maintenance or bothering about customers , i think other guests should be aware. We could have put up with having to search for someone to check us in, the dirty carpets, battered dirty paint work, incredibly slow service , being made to feel an inconvenience for having dinner ( food was nice when we eventually got it) and not...