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"Centrally located hotel in old Naples - it's essentially at the Gallerie Umberto I so access to everything is easy. The staff is great, the breakfast was top notch. Rooms are large, bathroom has everything you need. This hotel is a bit tricky to find the entrance - it's in the 'alleyway' parallel to one of the arms of the gallerie. There's a large double door and the bell to ring the hotel is on the right side panel. There is an elevator with a guy who will put .10 euro in to operate -an odd...

"Easy access to the train station across the plaza. Room was very nice clean and quiet. Ours had stone walls on at least 2 sides which helped mute any noises. Nice roof top bar but food and service were more like what you would expect from a US hotel - overpriced and so so. The gym is a treadmill, stationary bike and one or two other machines in an open room - which was to have but if you’re wanting a more complete gym this is not one."

"Property is nice, but could use a little touch up."

"Clean room, very quiet-could not hear outside noise"

"The property is in a good location, but the ac in our room was not working. The gym takes a different key and we were only allowed 1 key for our room."

"The location of the Excelsior is superb, overlooking the Bay of Naples. If you have the port side rooms you wake up to Vesuvius across the Bay and can watch its many moods throughout the day. On the roof top terrace you can watch the lights turn on in the city and see Vesuvius become a presence that is hard to ignore. The bed was the most comfortable bed I have ever slept in, and we needed it after 12 days of negotiating the cobblestone streets of the Amalfi Coast, averaging 6 miles a day, and...

"A central hotel, with good facilities and not too expensive. Breakfast was good if you need some fuel before exploring"

"Lovely modern hotel with a prime location next to the historic ruins of Pompeii"

"Wow!! I can’t say enough wonderful things about this hotel. The staff, the restaurant, the food, and the views!! So very spectacular!! They upgraded our room to #70. I’ve never been in a more amazing room with breathtaking views!! I did not feel well for a couple of days and the staff checked on me and brought me snacks and drinks to help we feel better. They were very caring a compassionate. Over all friendly and helpful. Spectacular in every way!"

"Extremely helpful staff when our travel plans had to be altered at the last minute (thank you Sabrina!). Beautiful rooms and stunning location. Breakfast is fabulous and restaurant for dinner was great and romantic"

"Lage super, Zimmer neuwertig und gut ausgestattet, Frühstück okay, aber mit kleiner Auswahl und schlechtem Kaffee"

"Very clean room. Excellent breakfast!!! Would expect a better view."