Dear Mr. Baker,Thank you for sharing your experience at our luxurious home in Herculaneum.We are happy that you appreciated the beauty of the place, the kindness of the bar staff, the swimming pool, and our driver;We are truly sorry that we did not offer a stay experience that lived up to your expectations.I would like to start by saying that reviews are a source of professional growth for us, but I must say since we started our business, this is the first time that we have perceived pure cruelty in writing something negative.We have certainly made mistakes, it would be absurd not to admit it, but this does not justify what you write and the way you write.Before discussing the points you analyzed, I would like to clarify once again that your stay was charged ONLY ONCE AND CORRECTLY.Our inefficiency and incompetence actually has a name and it is called PRE-AUTHORIZATION, a temporary block of the total amount of the reservation on the card provided as a guarantee, promptly canceled upon departure.An experienced traveler like you should know that this is a very common practice in hotels.We were careful to send you the receipts, via wapp in total transparency, to give you proof of the falsity of his accusations.Unfortunately, there are other points you touched on that are false, such as:The dehumidifier, a function of the air conditioner, works perfectly under the control of the technician.The snacks accompanying the cocktail were not charged but were included in the cost of the drink as an aperitif, due to the quantity we are sure that if we had put in a smaller quantity we would have been challenged anyway.The minibar which you urgently requested upon arrival was promptly stocked with everything you needed, but in reality we know very well that it was a simple pretext to point out your disappointment, as you never drank anything.We apologize if the glasses were not replaced in the room, this aspect clearly needs to be improved.We are amazed at your surprise at not finding ice in the minibar, it seems that minibars that produce ice cubes are very rare, as the temperature would melt them immediately. You could have asked for free at the reception, but you never did.Breakfast, with fresh products from the Vesuvian area, is the favorite of our guests, we note with regret that in your list of four products you have forgotten many elements that make up the buffet.We hope that at least THE PARODY of our collaborators in the breakfast department who work tirelessly and with always excellent results and who you define as comedians was funny and to your liking.Honestly, we are not at all surprised to receive this review from you, as since your arrival you have shown nothing but contempt towards us. Here at "San Cristoforo" our beloved guests are the center of all our work whether they are at weddings or the hotel, even you.Difficult to be scathing in these challenging timesRereading what he wrote you didn't have any major problems dest