Search Hotels Near Muir Woods National Monument, Mill Valley

"Staff was more friendly this time. It’s a new place and very well kept. There are many stores and restaurants across the street from the hotel."

"Netflix was not connected. Rooms need to be cleaned better. The refrigerator and microwave need cleaning. The chairs in the room are super dirty with brown stains. Great location. Easy parking just needs to improve its cleanliness along with better customer service. The people at reception can be very rude."

"Room was super clean wonderful towels shower is warm bed and pillows soft.. tv did work "

"From the outside you can tell the hotel had not been updated. The place just looked old and could have used a coat of paint. The interior was very modest and also needed some TLC. I spotted insects multiple times during my two night stay and one cockroach on my last day. Yuck! A lamp on the dresser near the bed would have been nice. The staff was nice enough to provide me extra towels. Good enough for me, but would have been embarrassed had I brought my wife here. Conveniently located to gas stations."

"Crazy big room. Staff was very helpful. Will stay there again when I'm in Marin"

"The screen in the bathroom was barely hanging on. The toilet was struggling to flush."

"M"

"Clean room staff good breakfast "

"On the positive side, the hotel itself is nice — the rooms are spacious, clean, and comfortable. The property also offers EV charging, which is a great amenity in theory. However, the biggest issue was the staff and overall attitude, which really affected our experience. We were traveling with a child and were initially placed in a very noisy room. Be careful when booking — the hotel is located right next to a highway, and some rooms get significant road noise. I explained that it would be impossible for us to sleep in those conditions, but instead of resolving the situation, we were told we could switch rooms only by paying extra. This felt very unfair — in situations like this, I believe a hotel should offer a solution or upgrade, not force guests to pay more. We also had a very unpleasant situation with the EV charger. After our Tesla finished charging, my husband returned the adapter, but later I was surprised to receive an email saying we hadn’t returned it — and we were charged for it not once, but twice. I called the hotel multiple times to resolve the issue, and the staff were rude and insisted the adapter had not been returned. Only after three calls did they finally admit it was their mistake. Unfortunately, the issue is still not fully resolved — the charges have not yet been reversed, and I have not received any confirmation by email. Overall, while the hotel itself is good, the service and handling of issues were very disappointing."