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"Easy check-in and really nice and helpful staff and concierge. Room is nicely updated and a good size. The pool was nice with lots of towels. The steam room needs some work but it was the only negative in a great stay."

"The location was great and the hotel was just lovely. It was expensive but all the hotels there are."

"The room was great as was the view! Staff were helpful and friendly. Would recommend "

"The room and view were great! Location was the best and the 2 hot tubs were great after a long day of hiking. Would recommend to anyone. "

"Enjoyed our stay! The hot pool was a great feature. Waiter staff and the front desk were friendly and helpful. We booked a king with a mountain view. Unlike the pitcures shown here, some of those rooms are blocked by a roof across from the room. "

"We had a one bedroom suite and it was so much room. We loved the patio and living area. "

"Friendly, accommodating staffs and the room were big and very clean"

"I had a wonderful stay at this hotel. The service was excellent — the two receptionists at the front desk were warm, welcoming, and very friendly. The hotel also offers a complimentary shuttle to downtown Banff, which was such a great convenience. The driver was kind and shared interesting stories about the area along the way. Overall, the atmosphere of the hotel is cozy, warm, and inviting — a perfect place to stay in Banff.”"