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"Ocean El Faro had great pools with amazing lazy river, perfectly situated in the middle of the hotel complex. I enjoy staying there because it was a lot of shadow and was close to restroom and convenient snack bar. Our room was on 3rd floor and had very comfortable bed with firm but soft mattress. We also enjoyed our stay because our butler Kevin made that stay very enjoyable. He was sending us daily activities and helped to reserve dinners to great restaurants we went to. He always had a nice smile on his face and was making sure we were helped and satisfied."

"rooms were incredible, resort was incredible, food was good - some restaurants were better than others. I rrecommended seeing Felix at the pool bar, he was fantastic."

"Great staff"

"We stayed 6 nights at Excellence Punta Cana. Staff and service were outstanding! Everyone from room service, hostesses, waitstaff to the entertainment team and concierge were very friendly and always ready to help. The resort is very beautiful, clean, and well maintained. The entertainment with nightly shows were great as well. The food quality was ok, but there were few outstanding restaurants like Chez Isabelle and The Spice Hibachi (reservation only), Aroma café (great cappuccino). The gym was very nice too. On Monday nights, they build a village by the pool area with Dominican food and music. Dont know why they don’t have a Dominican restaurant. It would definitely be better than a Mexican restaurant. The Dominican food was amazing. The overall experience was great!!!! We highly recommend the resort. "

"The hotel is beautiful and the service is outstanding. As soon as we arrived the staff made us feel at home, Oscar and Frantz gave us excellent service. Will definitely come back."

"Everyone made my stay at the resort enjoyable to the point where I want to return back in a couple of months. From the moment I arrived, the staff made me feel genuinely welcomed and cared for. The service was attentive without being overwhelming, and every interaction felt warm and sincere. The rooms were clean, comfortable, and beautifully maintained, giving me the perfect space to relax. The amenities were top-tier, and the atmosphere throughout the resort was peaceful and inviting. Overall, it was an experience that went beyond my expectations, and I’m already looking forward to coming back soon."

"Very attentive staff, amazing room (we had the basic junior suite - I loved the jacuzzi and the bed on our patio was an amazing chill out spot), there are no lunch and dinner buffet so everything is a la carte in various restaurants! The food was uneven from one restaurant to the next but once you figure out your preferences its amazing. Be ready for a lot of red meat! Always found beach chairs and unlimited towels.. when none was available, a worker would move one for you from the pool and set you up! We were not Excellence club and I didn’t feel we missed out on anything. Great overall"

"The services was really good, and the room was clean and the services was excepcional. "

"Just finished an incredible stay at Secrets Tides Punta Cana, and wow… this place does not miss. We had Preferred Club with an ocean-view room, and waking up each morning felt like Mother Nature personally upgraded us. The staff make this resort unbeatable. Luis the sommelier is a wine genius — he could pair a bottle with your mood. Ray the butler handled everything so smoothly I started wondering if he had superpowers. Santa at Tierra is pure sunshine and delivers top-tier service. And Victor on the beach? The man is a legend. I’d think about a drink and it magically appeared. The food was phenomenal. The shrimp tacos with pickled onions? Life-changing. The steak with chimichurri? Melt-in-your-soul good. The fried rice dish? A mountain of flavour that kept me going long after I was full. From Tierra to Oceana to the breakfast menu — every plate looked like a magazine shot and tasted even better. Décor and atmosphere? Stunning. Everything felt modern, clean, and beautifully designed. Rooms and service? Impeccable. Comfortable beds, spotless spaces, and service that actually anticipates what you need. Overall, Secrets Tides didn’t just meet expectations — it blew past them. If you’re thinking of booking, stop thinking and go. This resort is pure vacation perfection."