Sonesta Hotel hotels in Miami

" Overall great hotel. Restaurant lets them done. More like a canteen. Such a shame. "

"This was not what was expected. The suite was basically 2 rooms with the door taken off. There was a horrible order, there was a tub that looked like a small pool in our bathroom, shower was super small, and the place needed upgrades bad"

"This is the fourth time I stayed at a CitizenM, twice at this location, and each stay the room never gets cold enough. "

"Great place to stay before or after a cruise. "

"Property was clean & well maintained "

"The room is clean but some of staff are lazy and slow that is not acceptable."

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"We stayed at the Tressor towers and our room was on the 28th floor. The one and only reason for a 1-star rating is the elevator situation. Only 2 elevators service all of the 36 floors (a 3rd elevator would operate adhoc and a 4th was out of service). The elevators stop at each and every floor on the way up and way down. They sometimes don't stop at your floor at all. Each time going up and down was a 15-20 min wait for the elevator and then a harrowing 10-15 min ride inside. The hotel actually had a staff to manage the elevator traffic. We wasted so much time with the elevators the first couple of days that we actually started hiking the 28 floors via stairs. And we were not the only ones who resorted to doing so. Terrible elevator management considering how much elevator technology has improved in the present times. Absolutely would not recommend staying in these towers."

"Property is beautiful. It’s in the middle of no where so you have to have a rental car. I didn’t love how everything you buy at the pool has a 20% gratuity, a few of the staff weren’t friendly. Totally kid-friendly, the pools are beautiful and the beach is steps away. Overall would come back again! "