Matsumoto Castle

Clean room, helpful staff was excellent and good location. Not a fan of the projector screen over a typical TV and wish there was a small desk.

We did really love this property and thr gardens are beautiful but unfortunately there was a huge construction site right next door that completed blocked access to the train station. We weren't informed about this when we booked so we were pretty disappointed about that. We did not eat at the property so cannot comment on the restaurants.

The hotel was clean and the staff was friendly and eager to assistin any way possible. I loved that they offered shuttle service to the Haneda airport. The bathroom was a good size and my room had adequate space for two people. It would have been nicer if they offered a few amenities like coffee and bottled water in the room since they had a kettle with cups. Also, I would have preferred breakfast included in the total price. Instead the breakfast buffet was 1800 yen, which is still reasonable. They also offered some snacks and drinks for sale. The television only had a few channels broadcasting via antenna, no streaming apps. The area neighborhood was very quiet however, I can hear the TVs in the rooms near me. The room lights, ac, and refrigerator are operated by inserting a room key. Therefore, the room temperature and refrigerator may shut off when you leave the room. The surrounding area offered a few restaurants and convenience stores within a few blocks. I didn't see any souvenir shops in the immediate area. Overall, it was a nice clean place to stay at a decent price for my one night stay and had convenient transportation to the airport.