I initiated a chat last night with Navdeep and I am still awaiting a reply. I started another conversation this morning with another CSR and have received no communication. This hotel is not as described and I am looking for a refund for last night and the next two days. We have nowhere else to go and I am in business meetings all day today and tomorrow. Let’s just say that the hotel is not as advertised. There are no bars, no restaurant, no reception. The place is a mess. The first apartment we were shown was insecure, the window to a common hallway would not lock. We are now on a 1st floor with a TV which does not work, there is no air conditioning.
El apartamento en perfecto estado y limpio. Las vistas desde la habitación muy bonitas. Hemos tenido un pequeño problema con la calefacción que solventaron rápidamente. Atención excelente. Lo recomiendo 100℅
Petra
เข้าพัก 2 คืน, มกราคม 2023
4/10 แย่
B
11 ม.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Thumbs down
The room itself, and what appeared to be the only one lady staff member were excellent and very attentive.
The hotel felt more like an institution rather than a bright and open welcoming building too far away from restaurants and other amenities.
And as a result way too overpriced. I have stayed in hotels in Estopana at half the price were more pleasant.
As expected for apartment, had everything required and was on the beach, a little way out of the busy areas but as long as you don’t mind walking. The only down side as four friends we had two studios they only came with double beds, not ideal twins much better
Very accommodating staff helped us with a last minute stay. We had a seafront room with a fantastic view. There was lots of room and everything we needed!
We stayed here while visiting Gibraltar and Morocco. It is away from the busy areas, and it's quiet and relaxing. Staff is very accommodating and helpful. Our partial sea view apartment was spacious and had a sea view out every single window.if the apartment. It was a beautiful way to wake up!
Check in and out was very smooth. Owner showed us the room and how to turn on the heat. She even gave us her personal phone number to call her if we needed anything, as reception closes at 9pm. The porperty is beautiful and the room was clean.
We stayed in November, and value for money wise it was excellent, and what we needed. If this is your main holiday try finding somehwere else. The shower had a minimum amount of hot water (only enough for one) and it varied as to whether it came out of the shower of down the side. Needed a blanker as only a sheet on the bed. No room service so ran out of things on last night (loo roll , soap). Plus side - easy on street parking, easy walk to Duquessa on the sea front.