"Very classy looking hotel. Hospitality they provide are great.. never felt so welcoming as this. first time in hanoi is not an issue, they can provide anything from tour package arrangement, transportation, places to eat, to shop, and even money changer just at front receiptionist. Hope to come back ..."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Great service, loved everything about it"

"Loved it"

"I read amazing reviews about this hotel before I came and honestly it was all true. We made a quick pit stop in Hanoi for our honeymoon and the staff was extremely accommodating and kind. You’re right in the old quarter so walking distance from lots of attractions. Overall, you can’t go wrong staying ..."