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Sercotel Gran Hotel Conde Duque

4.0 star property
Madrid's cultural heart awaits at this central hotel where travelers can shop on-site, enjoy traditional tea service, and discover authentic Spanish flavors

Choose dates to view prices

Sercotel Gran Hotel Conde Duque places travelers in Madrid's vibrant center with on-site shopping and a salon de te serving local specialties. Guests can book a massage after exploring the Royal Palace and Puerta del Sol. Visitors appreciate the attentive staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿5,310
฿5,840 total
includes taxes & fees
24 May - 25 May

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Self-parking fee: EUR 25 per night
  • Nearby parking fee: EUR 22 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Sercotel Gran Hotel Conde Duque pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 30 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Sercotel Gran Hotel Conde Duque?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Sercotel Gran Hotel Conde Duque on 24 May 2026 start from ฿5,310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sercotel Gran Hotel Conde Duque?

Self-parking is available for EUR 25 per night.

What time is check-in at Sercotel Gran Hotel Conde Duque?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Sercotel Gran Hotel Conde Duque?

Checkout is at noon.

Where is Sercotel Gran Hotel Conde Duque located?

Located in Chamberí, this hotel is within a 10-minute walk of Comillas Pontifical University and Plaza de España - Princesa. Gran Via and Puerta del Sol are also within 1 mile (2 km). San Bernardo Station is only a 3-minute walk and Quevedo Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 502 out of 1000 reviews
Rating 8 - Good. 361 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, incredibly helpful staff and a great gym!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jinping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sheetal

Liked: Cleanliness, property conditions & facilities
Courteous staff, clean rooms, good view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay at the heart of Madrid.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities
Great location. Friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bashar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customers service, great atmosphere, room cleanness
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Girlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, service is good
Stayed 1 night in Oct 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness
clean room, great breakfast optional. no free bottle of water in room, no garbage can in room. dumpster in front of property
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Carlos Santana

Liked: Cleanliness, amenities, property conditions & facilities
clean room, helpful staff cold air trhugh unfixed window
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Christine Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast. Nice fitnessroom.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Alberto

Hotel was clean and staff very nice
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the staff is very friendly Especially Jesus and Alberto at the restaurant
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities
The rooms were nice size compared to many European hotels we’ve stayed in before. The location was excellent. It was close to shopping, restaurants, and the metro.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Wonderful breakfast. Great location, with metro nearby.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Cherisse

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Friendly staff.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, right across from the plaza and close to the metro station. The room is quite spacious, and the breakfast offers a wide variety of options.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great location, there is a metro and a bus stop at 5min walking distance.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with comfortable accommodations and a great bathroom.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly hotel
Stayed 1 night in Sep 2024
Verified

8/10 Good

Monika

Liked: Cleanliness, staff & service
The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time at this hotel.

Lovely hotel in a great location. Not far from the Gran Via but close to local restaurants, bars and shops.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been coming back to this hotel for years. Rooms are very comfortable, clean and quiet. The service is fantastic and the location excellent.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Gregory B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and had great amenities at a reasonable price
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Friendly staff, great coffee. Close to the main things by foot or taxi.
Stayed 2 nights in Oct 2024