Located in the heart of IFEMA, Escala SUITES offers a quiet retreat with a garden and seasonal pool. Guests enjoy WiFi, a sunny terrace, and help planning excursions from the multilingual staff, known for their attentive service.
Hortaleza, a neighbourhood in Madrid, is home to Escala SUITES. Puerta de Alcalá and Royal Palace of Madrid are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Riyadh Air Metropolitano or Real Madrid City. Visit our Madrid travel guide
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 25.0 per day.
Payment types at the property
Important information
Optional extras
Rollaway bed fee: EUR 25.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Only registered guests are allowed in the guestrooms
Property is also known as
Escala SUITES Madrid
Escala SUITES Guesthouse
Escala SUITES Guesthouse Madrid
Frequently asked questions
Does Escala SUITES have a pool?
Yes, this property has a seasonal outdoor pool.
Is Escala SUITES pet-friendly?
No, pets are not allowed at this property.
How much is parking at Escala SUITES?
This property doesn't offer parking.
What time is check-in at Escala SUITES?
Check-in begins at 2:00 PM.
What time is check-out at Escala SUITES?
Checkout is at 11:00 AM.
Where is Escala SUITES located?
Located in Hortaleza, this guesthouse is within 1 mi (2 km) of Centro Comercial Campo de las Naciones and IFEMA. Calle de Alcalá and Riyadh Air Metropolitano are also within 2 miles (3 km). Canillejas Station is 11 minutes by foot and Torre Arias Station is 19 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Escala SUITES Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Pleasant stay in nice neighbourhood. Shopping centre and eateries 10 minutes walk away. 15 mins walk to metro station Canillejas. Close to airport and about 10€ by BOLT.
Excellent place to stay, convenient location for going to airport, quiet neighborhood eventhough is a school in front of it. Places to eat and drik close to it. 8 minutes walking from and to airport bus stop
I enjoyed the accomodation because it was walking distance from Shopping center and Restaurants. Conveniently located, taxi Bolt comes to the door of the accomodation.
shower, bed, GARDEN, pool all is good.
Mark Jan
Stayed 2 nights in Jun 2024
8/10 Good
Christian
16 Oct 2023
Liked: Cleanliness
good value for what you pay
Good value for money (it was very cheap so you can not expect that much). Close access to the airport.
A little bit off the path of Madrid, but worth it. If you don’t mind a bit of walking, a metro station is about 15 minutes away - through a very nice, calm and safe neighbourhood.
Property is quite nice. Courtyard is a nice place to sit at night. Pool gets a lot of sunshine in the day. Staff are excellent and friendly. I felt very safe and the place was clean.
One minor detail is that my specific room was in the basement and it didn’t have a single window in it. I wish that had been communicated while booking the room. Maybe you can specify if you don’t want to be in the basement.
However, even with that detail, my stay was comfortable. Would stay again.
Fabulous hotel on the outskirts of Madrid about a 10 minute walk to a Metro Station that gets you into the centre of Madrid in around 25 minutes. Also the local bus to the Airport stops outside the Metro station as well. Clean, comfortable hotel with fast WiFi, a smart TV and a cosy double bed. Breakfast was included as well in the price. 10/10 for me. No faults whatsoever!!
Loved the property. Close to airport. Room didn’t have a window which I didn’t mind cause it allowed me to sleep in. Shower pressure and temp was excellent.
This place was kinda hidden. The towels were super hard/stiff and smelled weird.
Adriana
Stayed 1 night in Apr 2024
6/10 Okay
Tyson
22 Feb 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
The door handle fell off along with the shower head
Tyson
Stayed 1 night in Feb 2025
10/10 Excellent
Flavia
2 Nov 2024
Liked: Cleanliness, staff & service
It was a nice property but needs maintenance , the bed covers are full of nylon so you sweat a lot , they need to check the pipes because sometimes there is sewage smell
Flavia
Stayed 7 nights in Oct 2024
6/10 Okay
ELEONORA ADRIENNE
8 Oct 2024
The hotel is located in a nice suburban neighborhood. I enjoyed the 15-minute walk to the metro, but it may not suit those who prefer not to walk. My room was in the basement and didn't match the photos online. It was acceptable for one night, especially since it's only a 20-euro ride from the airport, but I wouldn't recommend it for a longer stay.
ELEONORA ADRIENNE
Stayed 1 night in Sep 2024
4/10 Poor
Joao P
26 Feb 2023
Liked: Staff & service
Disliked: Cleanliness
It looked better in the pictures
I just needed a comfortable and clean place near the airport to sleep and shower before my flight the next day.
The bed sheets smelled like cigarettes, the elevator also had a funky smell, the toilet seat had pee stains, and the room, which was in the basement was a bit tricky to get to, as there was a cart with piles of laundry.
But I must say that the people at the reception were friendly and it has a nice location, both near the airport and a mall with a supermarket and a Mcdonalds.
there was some issue with the room I was gonna get so when I got there around 9pm to check in the receptionist told me there was no room for me. then he offered me to spend the night in the staff room without a bathroom . I Said yes because I had nowhere else to go nor spend the night at that time. The receptionist offered to gave me the money back and to let me stay in the staff room for the night which I did appreciate. I got 60 euros back and barely slept for 2 hours until around 6 am he came into the room and sent me to another room that got empty because someone just checked out mind you he told me I can shower there which I didn't because it wasnt cleaned. I have never experience something like this I felt very uncomfortable. I really dont wish anyone goes through this like I did at this hotel. it was not acceptable at all. The receptionist was nice but he kept on saying not to complain to Expedia because they could get in trouble, I told him I contacted Expedia and that's when he gave me the 60 euros back .
I stayed for one night, since I was taking a connection flight early in the morning. The location is really good, not far from the airport, and accesible with public transport, nice and safe area. Communication before my arrival was not so good, I expected to get a mail with instructions but I didn’t, and didn’t have the access code upon arrival. That was not really a problem though, because when I knocked someone came to open the door (which was also a bit of luck). Staff was friendly. Took the breakfast service for 6.50€ (not 5€ as stated here on the website). The room was nice and very comfy, had air conditioned. I found traces of dirt in the bathroom floor.
I’m fairly certain they double-charged me for the room upon arrival (which I didn’t realize until after). I had already made a payment for the room on Expedia and they charged me an additional $72 on arrival, at first I thought maybe it was a deposit that I would get back, but the cost was almost exactly what I originally paid for the room and I didn’t get it back. Breakfast was a little underwhelming for the price we paid for it as well. However, the room was very clean, spacious and comfortable, and the location was at a midway point between the airport, IFEMA and Madrid Proper, so it was convenient.
(-) I would describe this as a trap, while I booked for two nights, I found my room underground which gave me a feeling like I am jailed. No windows, no fresh air. The room was smelly (underground musty smell). Important aspect of the room should have been mentioned clearly to guests prior to the booking process. The lady at the desk tried to solve this but I was charged €30 more for giving me an alternative room.
(-) While the hotel mentioned that the hotel staff at the desk speaks English, apart from a lady, I found no English speaking staff.
(-) the safe in my room didn’t work.
(-) the refrigerator was faulty, I reported to a staff member, she responded that they already know that, and they still haven’t worked on fixing it.
When I left the ‘hotel’, I had a feeling like I was set free.
This was one of my worst hotel experiences. AVOID