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"The staff was friendly but were not 100% committed to the task at hand. The room was not as accommodating as it should have been. The air conditioner only stayed cold for a little bit and turned off too frequently. It was not usable all the time and the room periodically became too warm. The breakfast was barely breakfast, no meat, the machines didn't work and the coffee was not good either. I was very upset with the overall experience, especially for the high price I had to pay for one...

"Trash was unemptied, bathroom had mold, room was old and beds worn out."

"The room was clean and had been updated fairly recently. We enjoyed our stay."

"In fairness I arrived at 2 a.m. abd she put me out back. It was a smoke free room. I walked it and it was musty and didn't smell the greatest. Within 45 minutes I was stuffed up and needed my inhaler. I the morning I took a shower and happened to look up at tge ceiling. Dripping with nicotine. Its an old motel, so maybe my hopes were a little higher. It has an 8.6 rating, quite sure that was inflated. I dont recommend"

"There was insect / bug on the room and I let reception person know about this. His response was “I cannot do anything”. There was a sock on the washroom floor as well."

"The location is very convenient for late flights."

"Was great"

"Staff was nice and had good quiet location"

"Eh, it was really expensive, the carpeting looked 20 years old, the staff seemed overwhelmed and they put us in a room right next to the ice machine and elevator."

"Spotless rooms, friendly and accommodating staff, convenient parking...highly recommended."

"we have stayed there for about 6 time. We come from Ohio to fish and the Relax Inn is in the prefect location to dining and to grocery stores and all the good fishing charters"

"A very nice family owned business. Great location with the casino and restaurant nearby. Just off the New York State thruway. Love having the coffee in the room, comfortable beds. All for a great price!"

"Staff was friendly and the room was well kept and comfortable. Thank you!"

"Best hotel I stayed in this 3 week trip! Thanks."

"clean room and friendly staff"

"Very clean and well maintained property . Perfect for what we needed ."

"👍"

"Great place, but wish there was a non smoking patio. There should be a smoking section away from the patio area."

"We absolutely loved our stay at Hampton Inn & Suites Rochester/Henrietta! The hotel itself was clean, comfortable, and well maintained, but what truly made our experience exceptional was the incredible staff. Jordan greeted us upon arrival with a warm smile and made us feel welcome from the moment we walked in. He provided all the information we needed, made sure we knew about the hotel's amenities, and genuinely asked if we had any questions or needed anything else. His friendly and...