2/10 Terrible
Christine
15 Jul 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is closed. I booked on Expedia. Went to the hotel on 14 July to check-in. The gates were locked. The rooms were padlocked & a woman yelled at me from a window "closed" I then had to find other accommodation carrying a backpack in terrible heat. After being turned away from 3 other hotels I finally found other accommodation. The owner told me that Lakhanthong Hotel has been closed for nearly 3 years & yet it is still advertising on Agoda & Expedia. Expedia has been advised of this as I spent an hour on chat trying to get a refund as I had paid Expedia for the night at Lakhanthong Hotel & to have the property removed from the site. It still appears on other booking sites as do many other hotels in Luang Prabang that are closed. In the last 5 days I have had to move hotels 3 times because hotels in Luang Prabang are either not booking the correct rooms or overbooking & trying to send guests to other hotels run by family members. They then claim that the guest was a no-show & collect the cancellation fee. Expedia needs to do an audit of all the hotels they have listed in Luang Prabang. I have spent my entire holiday packing & unpacking my bag and running between hotels. I have spoken to other foreigners that are experiencing the same.
Christine
Stayed 1 night in Jul 2022