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"It was a very pleasant experience. The room was clean and tidy, the service was good, and the free shuttle to the airport was very convenient. Highly recommended."

"Average"

"Overall, we had a good stay. The room was clean and comfortable, and the hotel itself was well-kept. Breakfast was enjoyable, and the staff in the breakfast/snack area were especially friendly and attentive. The front desk team was also welcoming and helpful. The only issue we experienced was with a request for extra items. I called a day before our arrival to ask for additional towels, a pillow, and a blanket, and I followed up on this request each day during our stay. Unfortunately, we never received the extra pillow or blanket. It seems like there may have been a miscommunication between the front desk and housekeeping not sure how hard it would be to bring a pillow and a blanket or if there is a rule only one per room not sure. While this wasn’t a major issue, it was a bit frustrating to repeatedly ask and not have it resolved. Would I stay here again? I’m honestly unsure there is many other hotels that offer similar stuff and prices that to me is more about the overall experience. One of the main reasons we chose this hotel was for the indoor pool for the kids, which we did get to enjoy and not many hotels have an indoor pool so that is definitely a plus for this hotel.n "

"Room was clean, customer service was great. Bed was comfortable and balcony vie was wonderful!!! "

"Extremely professional and friendly staff"

"Great location lovely rooms and staff"

"We stayed at the Ramada Inn. It was very close to Universal Studios. The front desk was very helpful. When checking in the rooms were clean. Very nice accommodations. Definitely would book again when we go back to California."

"Perfect location for LAX travel. Shuttles are frequent and helpful drivers."

"THE FINE PRINT: Don't bother with a "city view" room unless you're on a top floor, because all you will see is the ugly rooftops and other buildings. So don't pay extra for that unless it's guaranteed a top floor. Ride Share: Waymo is not allowed into the property, so you have to get picked up at a dangerous gas station next door. Lots of homeless, drug users and mentally ill people talking to themselves at the gas station next door. Doesnt feel safe going to buy drinks or snacks. You get harassed for change. Doesnt feel safe getting picked up or dropped off there. Resort Fee: this is one of those hotels that charges a resort fee, so be careful of that they do give you a $31 credit back. But the credit is not per day. It's for your whole day so you get charged for the resort fee daily. Tips: They already and automatically include a 20% service charge, so anything you tip on that is EXTRA. They don't really disclose that. They just put a stamp on the receipt. You have to ask for an itemized receipt to see that the charge was added. The front desk staff was weird. They saw us waiting in line and walked away mysteriously without saying I'll be back or acknowledging that we were there or saying someone will be right with you. Otherwise, I really liked the location. It was really handy to the LA Metro, which made getting around very easy."