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"The carpet in our room had not been vacuumed, there were food crumbs on the floor. We wanted to check in 15 minutes early and were charged 15 pounds. I felt that was a little high of a charge for 15 minutes. "

"Very clean, bedroom very warm and a good sized walk in shower. Drinks were very good, friendly staff serving. Food well cooked and nicely presented. We had a great time and will be back. "

"The location of the hotel was good for our purpose. Rooms were spacious."

"Room was spacious and very clean. Staff were helpful and friendly. "

"Everything is excellent! The room is beautifully equipped, with superbly comfortable bed, brilliant shower, decent size bath and good Wi-fi. All staff in the pub were friendly and served us with good humour at breakfast, lunch or dinner. Food was brilliant (we ate there every night). Location was just what we were after, small village with no shops, but easy driving distance from larger centres. Plenty of walking trails nearby. Highly recommended."

"Close to cruises very helpful staff! Breakfast was great"

"Clean room nicely appointed. Quaint bar with wood fire and good selection of drinks including local ales. Staff friendly and helpful. Breakfast included was cereals and breakfast sandwiches (bacon, eggs etc) . Would stay again if in that area."

"There was a coffee stain by the machine in my bedroom, which spoke of a certain lack of attention to detail in cleaning the room. Otherwise the room was clean and very comfortable, the shower room, towels and toiletries first rate. The staff were friendly and helpful."

"We had a wonderful experience at The Mortimer’s Arms. If you are visiting Paultons Park/Peppa Pig World, the location is unbeatable (within walking distance). The hotel is exceptionally dog-friendly. They provided a water bowl, treats, and a toy for our dog, which was such a lovely gesture. The rooms are spacious and high-end; we easily fit a large dog crate in the room with plenty of floor space to spare. The complimentary breakfast was high quality and delicious. I also appreciated the...

"Nice modern stylish room, prompt email replies from staff regarding flexible check ins. Very comfy room. Good breakfast included. Only drawback was when the room next door had their tv on late at night it actually woke me up in my room! But not really much which could be done about that. Also milk missing from tea station in morning but assume that was a simple oversight. "

"Lovely room lots of character. The food is excellent and clearly very popular indeed the local area, definitely reserve a table. The staff are very friendly and helpful. They had a breakfast sandwich ready for me to leave early for work which was much appreciated. Will definitely stay again "

"Nice hotel sadly massage I had in spa was £125 and not very good at all girl absolutely lovely but not worth that at all "

"Breakfast is really expensive for what you get "

"Perfect for overnight stop"

"A lovely stay, good food and excellent service."

"Clean room, quiet and great breakfast"

"Room beautifully decorated and had everything you need. Very comfy bed and Kay and Graham both great hosts. Really friendly and helpful. The breakfast was outstanding. The location is central, excellent visit.. will definitely return thank you"

"Staff were great, room was overall lovely and clean but coffee and kettle was dusty and few bits in the room that was a little run down hence the 4 stars."