4/10 Poor
SUMMER
Travelled with group
21 Feb 2024
Disliked: Amenities
The property is centrally located and modern. However, the whole experience was completely ruined by their bait and switch check in procedure. The Expedia special instructions say there is no front desk and you have to be there "to meet the host" between 4 and 9. I prepaid my reservation in full and my receipt clearly shows the only thing to be collected is the city tax. We arrived at 6:30 and could not get in to the building. Another guest let us in to the foyer where I emailed,texted, and called the contact number asking if we could check in. Finally, after calling Expedia we were sent a text message from the property saying we had to download the WeChat app and pay another several hundred as a "security'. Expedia does say there is a security hold/deposit but it is supposed to be refundable. At normal hotels you give them your card and passport and they put a hold on it. So okay, but I don't use WeChat and I'm literally stranded until I figure out how to electronically transfer this "security" No one even answers the phone number contact. So after an hour in the foyer and having to call Expedia I finally get an email with a link to transfer funds. Shady. But I do it. Then they want 'proof' so I screen shot the new charge to my credit card. Finally, we get a email with an electronic door code. None of this information was in our check in instructions. To top it all off we checked out three days ago and they are refusing to refund the shady second charge! Absolute nightmare.
SUMMER
Stayed 2 nights in Feb 2024
