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Penha Longa Resort

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Luxury
5.0 star property
9.2

Wonderful

Serene elegance in Sintra's hills

Surrounded by the serene hills of Sintra, this luxurious property offers breathtaking views and a divine ambiance. Delight in the exquisite spa, stunning pool area, and a delightful Japanese restaurant, Midori, for an unforgettable experience.

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
The current price is ฿12,201
฿13,085 total
includes taxes & fees
6 Jun - 7 Jun

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite, 1 Bedroom, Resort View (Corner)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Executive Suite, 1 Bedroom, Resort View (Corner)

  • Golf view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Golf View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Family Suite, 2 Bedrooms, Golf View

  • Garden view
  • 92 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony | View from room

Deluxe Room, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • Golf view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Park View

Deluxe Room, Park View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, Park View

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite, 1 Bedroom, Resort View

Presidential Suite, 1 Bedroom, Resort View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Presidential Suite, 1 Bedroom, Resort View

  • Resort view
  • 162 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Imperial Suite

Imperial Suite | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Imperial Suite

  • Resort view
  • 415 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Balcony (Balcony)

Suite, 1 Bedroom, Balcony (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, 1 Bedroom, Balcony (Balcony)

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony (Balcony)

Suite, 1 Bedroom, Balcony (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, 1 Bedroom, Balcony (Balcony)

  • Resort view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Terrace (Terrace)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Studio Suite, 1 Bedroom, Terrace (Terrace)

  • Resort view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Penthouse, 3 Bedrooms, Golf View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Family Penthouse, 3 Bedrooms, Golf View

  • Golf view
  • 192 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds

View all photos for Junior Suite, Resort View (Balcony)

Junior Suite, Resort View (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Junior Suite, Resort View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Golf view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About the area

Located in São Pedro de Penaferrim, a neighbourhood in Sintra, Penha Longa Resort is in a national park and near the beach. Quinta da Regaleira and Sintra National Palace are notable landmarks, and the area's natural beauty can be seen at Guincho Beach and Ribeira Beach. Estoril Casino and Pena Palace are two other places to visit that come recommended. Discover the area's water adventures with windsurfing and surfing/body boarding nearby, or enjoy the great outdoors with mountain biking and horse riding. Visit our Sintra travel guide
Map
Estrada da Lagoa Azul, Sintra, 2714-511

What's nearby

  • Sintra Mountains
    Sintra Mountains
    5 min walk - 0.5 km
  • Pena Palace
    Pena Palace
    12 min drive - 7.8 km
  • Guincho Beach
    Guincho Beach
    13 min drive - 11.0 km
  • Penha Longa Golf Course
    3 min walk - 0.3 km
  • Lagoa Azul
    12 min walk - 1.0 km

Getting around

  • Sintra Tram Stop
    9 min drive
  • Estoril Station
    11 min drive
  • Lisbon (LIS-Humberto Delgado)
    39 min drive

Restaurants

  • Coffee Box - Arcádia
    8 min drive
  • Nespresso Boutique
    8 min drive
  • Sushi Fashion
    8 min drive
  • Sabores Do Churrasco
    8 min drive
  • McDonald's
    7 min drive

About this property

Penha Longa Resort

Luxury family-friendly hotel renovated in 2024 and located near Quinta da Regaleira
Located close to Pena Palace and Castle of the Moors, Penha Longa Resort provides a golf course, a poolside bar and a terrace. Tee up with amenities, such as a driving range, golf lessons and a restaurant with golf course views, at this hotel. Treat yourself to a hot stone massage, a body treatment or a facial at Penha Longa Spa, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and a Michelin star rated meal. Fitness classes and yoga classes are offered at the health club; other things to do include hiking/biking and racquetball/squash. In addition to shopping on-site and mini golf, guests can connect to free wired Internet.
You'll also find perks such as:
  • 3 outdoor pools and an indoor pool, along with free cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, bike hire and 2 outdoor tennis courts
  • An electric car charging station, express check-out and express check-in
  • Guest reviews say great things about the helpful staff
Room features
All 204 individually furnished rooms boast comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Children's dinnerware, children's books and art supplies
  • Recycling and LED light bulbs
  • Designer toiletries, separate baths/showers and bidets
  • 26-inch HDTVs with premium channels
  • Wardrobes/cupboards, balconies and free infant beds

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Penha Longa Resort is listed in the 2021 Travel + Leisure 500.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 7 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arola
  • LAB by Sergi Arola
  • Midori
  • Penha Longa Mercatto
  • Spices

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Mini golf
  • Piano
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 25 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Free pool cabanas
  • Garden
  • In a national park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Doorbell and phone notification
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - April 2024
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 125, per accommodation, per stay, plus a one-off cleaning fee of EUR 125 and a deposit of EUR 175 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 25 kg per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for EUR 65 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 155 per vehicle (one-way, maximum occupancy 2)
  • Pet deposit: EUR 175 per stay
  • Pet fee: EUR 125 per accommodation, per stay plus a one-off EUR 125 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 281

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Penha Longa Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools and a children's pool.

How much does it cost to stay at Penha Longa Resort?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at Penha Longa Resort on 6 Jun 2026 start from ฿12,201, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Penha Longa Resort pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a deposit of EUR 175 per stay and a fee of EUR 125 per accommodation, per stay. A cleaning fee of EUR 125 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Penha Longa Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Penha Longa Resort?

Check-in begins at 3 PM.

What time is check-out at Penha Longa Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Penha Longa Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 155 per vehicle applies.

Where is Penha Longa Resort located?

Located in the historical district, this family-friendly hotel is within 6 mi (10 km) of Quinta da Regaleira, Sintra National Palace and Estoril Casino. Pena Palace and Castle of the Moors are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Penha Longa Resort Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 336 out of 445 reviews
Rating 8 - Good. 64 out of 445 reviews
Rating 6 - Okay. 25 out of 445 reviews
Rating 4 - Poor. 14 out of 445 reviews
Rating 2 - Terrible. 6 out of 445 reviews

Reviews

Verified

10/10 Excellent

Rosy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience, from the views to the staff to the property! We had a splendid time and cannot wait to return! The food service is 5 stars - thank you so much for the hospitality
Views were gorgeous
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about my stay was just perfect. The staff were incredibly friendly and helpful. The room was clean, quiet, and comfortable. The grounds are enormous and one can literally lose oneself walking in nature around the golf course. There are five great restaurants on property. And the location, midway between Centra and Cascais is perfect.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Sayeed

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Friendly and efficient.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing! All the crew were extremely friendly and helpful. Hotel was very clean. The spa and the pool are top of the line. We had an amazing experience at Pehna Longa Resort!
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Scout

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, wonderful staff
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel with good service. Beautiful swimming pools. A small church inside the hotel area. So special and pretty.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is one of the original monasteries of Portugal. All aspects of the facilities were excellent clean, neat, and easy access to all amenities. The room was beautiful with great view of the hills and surrounding geography. In general the staff was very good to excellent always helpful.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

SAVITRI

Beautiful clean and friendly staff
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great property that is well maintained. Super quick check-in. Large fitness facility and several pools.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent and the hotel staff are very very friendly! I love it when you have a first name basis with the staff. The onsite restaurants are excellent! I would definitely return to this hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Moustapha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a retreat resort away from the city. Located closed to Sintra downtown (10-15min driving), sits on golf course that is fun to walk around. Two pool family and adult (both cold not heated). Rooms are spacious, breakfast is great but can get busy as it’s popular. Staff are friendly and incredibly helpful and most speak good English. Highly recommend.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

The resort is great with very friendly staff! I would highly recommend.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well appointed beautiful and clean. Comfortable beds etc.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Ritz Carlton Penha Longa. Excellent hotel with beautiful room, great pool and spa and a golf course, if that is your thing. Convenient to both Sintra and Cascais. 2 different Michelin starred restaurants on property and a very nice breakfast.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Paula plaia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and spacious rooms. Staff top notch. Comfortable.
Verified

10/10 Excellent

Bhavika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great property. True 5 star service - they are amazing people. My kid made friends with so many of the staff.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place!

Place was amazing. Staff always accommodating. Quiet and relaxing. Pool was a perfect way to finish the day. You would not be disappointed.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Richard Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. Even though it was pouring rain the whole time, we loved all the amenities that were offered at Penha Longa. The staff were incredibly helpful and very kind. Every single one we came in contact with. The indoor pool and spa facilities were amazing! The beautiful chocolate were so special and we bought lots to take home. Our Junior Suite was comfortable and the room service was quick and very good for the kids. We loved our stay and would have loved to stay much longer. Great hotel!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Babymoon perfection

The staff at Penha Longa were fantastic. Everyone was very accommodating and helpful. We spent 4 nights here for our Babymoon and were really pleased with our choice to stay here. My husband played 3 rounds of golf and I went to the spa for multiple treatments during the week. The food at the various restaurants was fantastic as well; we ate at Mercatto twice! We will definitely be back.
Main pool
Main pool
Spa pool area
View from entrance of hotel
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true five star hotel

Our stay at Penha Longa was absolutely lovely. The service and the hotel were top to the finest details. We enjoyed our holiday with our toddler and never felt this welcomed. It really warmed our hearts to see how everyone paid attention to our little one. The hotel is located in such a beautiful venue and there was plenty of activities to do, our favorites were the spa and buggy rides. We will definitely return!
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Elora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give enough positive accolades for my stay. The resort is stunning, all the food was modestly priced and exceptional. I didn’t have a single bad meal. The rooms were spacious and beautiful, and the pools were great! Especially the staff was exceptional. Each restaurant we dined in did not disappoint, you don’t even have to leave. Only gripe is the several day Indian wedding blaring their music during their festivities our entire stay. Could have done without that experience.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator. The staff was very friendly. They brought our luggage up to the room.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Time

From the check in reception to check out the customer service was exceptional. Everyone was engaged and genuinely happy to assist. They were also happy to have a conversation at any time. The staff makes you feel welcomed and are truly happy with their roles and opportunities to assist in any way. The only other place I've experienced such pure genuine customer service was Jade Mountain in Saint Lucia.
Stayed 5 nights in Jul 2024
Verified

6/10 Okay

Jacob

Liked: Cleanliness, room comfort
The hotel is big and relatively dated. We had a lot of small issues which might have been because it was high season and busy. However, every day we had to ask for our toilet to be fixed because it leaked. It was never fixed and it was only the last day we were asked if we wanted a different room. Also, we gave our laundry the day before leaving and brought to the front desk and told them we were leaving and it needed to be ready for our departure the next day. Not only was it not ready but it hadn’t even gone to the wash. When we got it back it was mixed with someone else’s dirty clothes. The staff apologised and gave me a free nights worth of loyalty points from Marriott which was nice but I haven’t received them yet, but I assume I will in due course. I think the hotel is too big and too dated to be five stars. They had some really good staff and some really average staff. I don’t think there is much value for money here.
Stayed 7 nights in Jul 2024