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"Staff"

"Rooms very small. By coincidence, we had just taken an overnight train. Our bedroom on the train may have been slightly larger than our bedroom at this hotel."

"Great location, comfortable room and bedding, front desk was amazing when we checked in. "

"Hotel was excellent place to stay very peaceful and quiet "

"Our experience at this hotel was deeply disappointing and fell far below reasonable expectations of cleanliness and service. The room and linens were not properly maintained. The bedding was unclean, and the pillowcases had visible stains, which is entirely unacceptable. In addition, the bathroom facilities were not functional. Both the shower and the sink were clogged, preventing proper drainage. We made multiple requests for assistance, yet no one came to address the issue during our stay....

"The location was great If you are going to an event at madison square garden. It's a short walk ,or one stop on the subway to times square. When I arrived , there was a strong odor of marijuana in the lobby. I paid for an upgraded room and got a spacious renovated room with a view of MSG. Parking was around the block. I was allowed to unload and load the car in front of the hotel. It was very convenient that the hotel had 2 restaurants and a 24 hour diner in the building. There is plenty of...

"Mala organización "

"No tienen parqueo pero lo demas todo perfecto "

"Breakfast was included in my rate, but I had to line up every morning at the front desk to get the vouchers for it. Why? "

"Easy to get to subway station.The front desk is very friendly."

"Good"

"Wonderful staff! Beautiful rooms, easy to navigate building. "

"Room was very clean, and extremely quiet. Staff were friendly and helpful. The location was convenient and near Central Park, the subway and numerous stores. It was a little more expensive than I hoped to spend but overall a great value for NY. Look forward to staying here again."

"Good "

"It’s was good"

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"