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Reviews of Mercure Kyoto Station

4 out of 5
Mercure Kyoto Station
288 Aburanokojicho, Shimogyo Ku, Kyoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 261 out of 417 reviews" "
Rating 8 - Good. 108 out of 417 reviews" "
Rating 6 - Okay. 38 out of 417 reviews" "
Rating 4 - Poor. 9 out of 417 reviews" "
Rating 2 - Terrible. 1 out of 417 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Baguriah, Wraysbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Management Team on 17 Apr 2024
Dear Baguriah,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible from Kyoto Station, with about 8mins walk. Opposite the hotel is a teppan izakaya style restaurant, which the hotel is able to make the reservation for us in advance. The restaurant is excellent! Room is clean and spacious, ideal for young families. The staffs were all friendly. On check out day, I forgot that I left my passport in the hotel room safe, they were able to retrieve it and safekeep it till I am there to get it back.
Stayed 2 nights in Apr 2024
Response from Front management team on 11 Apr 2024
Dear Kenneth,Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. We are glad to be of your help. We look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

8/10 Good

Windsor

Liked: Cleanliness, property conditions & facilities
Too bad no bath tub
Stayed 3 nights in Mar 2024

6/10 Okay

Pedro

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The Hotel rooms are Ok , not much space but ok. The dining facilities are limited, one evening we arrived at the hotel and requested a table and were informed they were expecting a large group from outside and they could not provide neither a table nor room service. Strange they give preference to outside groups than to their guest. Staff to to friendly or helpful on this, we asked if they could inform us of nearby restaurants and they said they could not recomend any.
Stayed 2 nights in Mar 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercury Kyoto is brand new and very modern. You can enter from the Main Street via the restaurant or in the “alley” (these are streets in Kyoto) in the back. There is no sign for the hotel on the main street. Overall excellent except for the west facing room I had was simply baking once the sun hits the window. The climate controls cannot keep up, so it was much too hot to get good night sleep (this is in Mach!) for two of the 3 nights of my stay (had one rainy day). I expressed my concerns politely to the staff and the concern was escalated to management - who brushed it aside (manager was not Japanese). All of my other hotels for this Japan trip have also curiously had west facing rooms with clear view of the sun during the afternoon to evening. None had this same problem and were quite comfortable.
Stayed 3 nights in Mar 2024

6/10 Okay

Rafael

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a western style hotel near Kyoto station
Stayed 3 nights in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Mercure! The service was top-notch; the staff went above and beyond to ensure my comfort and meet my needs. The cleanliness of the hotel was impeccable. Not to mention, the interior design was aesthetically pleasing, creating a warm and welcoming atmosphere. I highly recommend this hotel for the overall quality of its service and amenities.
Stayed 4 nights in Jan 2024

10/10 Excellent

Vania

Stayed 2 nights in Jan 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest hotel I’ve stayed at while in Kyoto for room size and modern touches. I did find it a bit far from the station for having station in the hotels name, however I’d still recommend this accommodation. Staff was very helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Collin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and thank you.
Stayed 3 nights in Dec 2023

8/10 Good

Suat Hoon

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Mercure Kyoto Station Front management team on 25 Dec 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We will keep making every effort in our pursuit for service excellence and we all look forward to seeing you again in the near future.

10/10 Excellent

Ragesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and very well appointed. The room was spacious and comfortable. USB Charging points and electric outlets were thoughtfully placed. The amenities provided were outstanding. A special mention for the interior decoration of the hotel, which was outstanding. All in all a beautiful and comfortable place to stay. Exceptionally clean. Staff were also very helpful and friendly.
Stayed 2 nights in Dec 2023
Response from Mercure Kyoto Station Front management team on 25 Dec 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

ahmed

Liked: Cleanliness, staff & service, amenities
The interior dull & dark . Very difficult to find as its entrance on the main road was camouflaged by a resturant with hidden glass doors . The main entrance was on the backstreet ! The room was fine , nothing to write home about The location brilliant, walking distance from the train station with few landmarks close by
Stayed 2 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 25 Dec 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location for average stay
Location was good in that it was quite central, albeit, down a smaller lane, but was quiet, so an advantage. Check in was average and seemed to be short staffed and didn't have anyone to help with luggage. The rest of the time, staff were helpful. Accommodation was quite good, but pillows were not that either hard or soft.
Stayed 2 nights in Nov 2023
Response from Mercure Kyoto Station Front management team on 25 Dec 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are happy to learn that you enjoyed your overall stay and we will keep making every effort in our pursuit for service excellence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Mercure Kyoto Station Front management team on 25 Dec 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We all look forward to seeing you again in the near future.

10/10 Excellent

Meng

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Mercure Kyoto Station Front management team on 16 Nov 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and the positive highlight about Mercure Kyoto Station.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

8/10 Good

Nigel

Travelled with partner
The location for public transport was good. The decor was modern and with a twist of Japanese. The breakfast choices were very basic. Food options and times the kitchen was open were limited.
Stayed 2 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 6 Nov 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are very pleased to learn that you have in general enjoyed your stay and the positive highlight about Mercure Kyoto Station.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! Google states 3 stars but it is more like 5 stars. The restaurant attached has a great menu, and excellent service. The hotel itself is modern, clean and very well designed/decorated. The only downside was paying a 3000yen fee to 'dispose' of a perfectly good suitcase - I purchased a new case during the trip and stated to reception they could give the original (and perfectly clean/functioning samsonite case) to whoever they wanted or throw it in the bin - Should have kept my mouth shut when checking out as it ended up costing me 3000yen for disposal.
Stayed 3 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 16 Nov 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We appreciate your positive remarks especially towards our services, products and facilities. We value your feedback very much as it is always a pleasure to hear from a satisfied guest and your review will undoubtedly motivate our teams even more to provide an excellent services at all the times.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no real bedbug protocol. all the can do is offer you another room. No steamer on hand, no laundry in house
Stayed 4 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 16 Nov 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are happy to learn that you enjoyed your overall stay and we are sorry for any inconvenience caused during your stay.Thank you again for your feedback and we look forward to welcoming you back.Mercure Kyoto StationFront management team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a reasonably short walk from Kyoto station.
Stayed 4 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 16 Nov 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and had a great time with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

6/10 Okay

Thu

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 27 Oct 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Mercure Kyoto StationFront management team

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy, very friendly staff.
Stayed 1 night in Oct 2023
Response from Mercure Kyoto Station Front management team on 27 Oct 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We very much appreciate your comments regarding our staff. We are sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Mercure Kyoto StationFront management team

10/10 Excellent

Chi

Stayed 5 nights in Sep 2023
Response from Mercure Kyoto Station Front management team on 27 Oct 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We all look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

10/10 Excellent

ABDULHAKIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mercure Kyoto Station Front management team on 27 Oct 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are very pleased to learn that you have in general enjoyed your stay and ｗe all look forward to seeing you again in the near future.Mercure Kyoto StationFront management team

8/10 Good

Steven

Business traveller, Travelled with partner
Liked: Amenities
Sleek, modern hotel with a very artistic flair. Easily accessible from Kyoto Station(7 minute walk). The bar/restaurant was never too busy, however, the Italian cuisine was so so. Not recommended if you’re looking for a traditional fare. The room we had was fairly spacious and the king bed comfortable. Our room did not have a clear window, as the buildings are close together on the sides. There was a opaque film on it. So things were a bit dark at times. Overall, it’s worth returning for the comfort and accessibility from the train station.
Stayed 2 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 27 Oct 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We apologize for inconvenience during your stay, we will keep making every effort in our pursuit for service excellence and we would hope to have an opportunity to welcome you here again and provide you with better serve in the near future.Mercure Kyoto StationFront management team

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Great stay. Restaurant evening menu needs some work ... but otherwise cordial staff and comfortable lodging as expected from Accor hotel.
Stayed 2 nights in Oct 2023
Response from Mercure Kyoto Station Front management team on 27 Oct 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. It is a pleasure for us to learn that our team members met your expectations and your kind words will serve as a great encouragement for all of us.Your feedback regarding the restaurant menu, have been shared among the F&B team. We will keep making every effort in our pursuit for service excellence and we would hope to have another opportunity of welcoming you back.We appreciate you sharing your concerns. We hope that we have an opportunity to welcome you here again and provide you with better serve in the near future.Mercure Kyoto StationFront management team

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The decor of the room was a little strange. Breakfast was OK, but nothing special. The hotel is hard to find as the main entrance is on a small back street. Location is good, but not as close to the train station as advertised. Overall, a bit expensive for what you get.
Stayed 3 nights in Sep 2023
Response from Mercure Kyoto Station Front management team on 26 Sep 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns. We hope that we have an opportunity to welcome you here again and provide you with better serve in the near future.Mercure Kyoto StationFront management team

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place lovely location
Stayed 1 night in Sep 2023
Response from Mercure Kyoto Station Front management team on 20 Sep 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are happy to learn that you enjoyed your overall stay. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays.Thank you again for your feedback and we look forward to welcoming you back.

10/10 Excellent

Aysim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very conveniently located and had a great restaurant within. It was also very close to other restaurants. I would highly recommend this hotel. The staff was very nice and helpful. We enjoyed our stay. Thank you.
Stayed 4 nights in Sep 2023
Response from Mercure Kyoto Station Front management team on 16 Nov 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We are very pleased to learn that you have in general enjoyed your stay and had a great time with us.It is a pleasure for us to learn that our team members met your expectations and your kind words will serve as a great encouragement for all of us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Mercure Kyoto StationFront management team

8/10 Good

Richard

Stayed 2 nights in Aug 2023
Response from Mercure Kyoto Station Front management team on 20 Sep 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station. We all look forward to seeing you again in the near future.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated and clean
Stayed 3 nights in Aug 2023
Response from Mercure Kyoto Station Front management team on 20 Sep 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are happy to learn that you enjoyed your overall stay. We will certainly make our hardest efforts to ensure your expectations would be exceeded on your future stays.Thank you again for your feedback and we look forward to welcoming you back.

6/10 Okay

Stephen, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and convenient, with great breakfast buffet and other dining options. Main problem was that it only had 2 single beds when we clearly booked for 3 people. We had to pay extra for a sofa bed. Why do they say a room can accommodate 3, when in truth only 2 peploe can sleep on 2 single beds?
Stayed 4 nights in Jul 2023
Response from Mercure Kyoto Station Front management team on 20 Sep 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We apologize that we didn’t give you enough explanations and any inconvenience due to the room type. Cause we do not have triple room, so the reservation for 3 people will be twin bed with sofa bed.We appreciate you sharing your concerns. We hope that we have an opportunity to welcome you here again and provide you with better serve in the near future.

10/10 Excellent

Brennan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with very nice rooms, especially for the price!
Response from Mercure Kyoto Station Front management team on 20 Sep 2023
Thank you so much for your stay and taking the time to tell us about your experience at Mercure Kyoto Station.We are delighted to hear that our service and facilities met your expectations.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Patrice, Davis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location; clean; friendly staff
Stayed 9 nights in Jul 2023

8/10 Good

Cynette Lovelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is brand-new and the most aesthetically designed hotel we stayed at during our Japan trip. It is quite close to the Kyoto Station (5-6 min walk) do going to the tourist spots was super easy. There are lots of dining options but we ate mostly at the Kyoto Station because it was close and had tons of great, cheap restaurants. The staff was great and helpful especially with our luggage transfer to Tokyo. The only downside is that they are quite stingy with their amenities. They barely replaced our toothbrushes, towels, etc. and gave us only for 2 when I specified there are 3 of us in the room. I had to ask extra amenities for my teenage daughter every time. But the staff was always accommodating so it’s ok. We booked the room with king-sized bed as it was the only one available that’s good for 3 people but the bed was large so it worked. The 3 of us are tiny though so I suggest booking the 3-bed suite if you are a party of 3.

10/10 Excellent

James

Stayed 3 nights in Apr 2023

10/10 Excellent

Abrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed here for two nights while exploring Kyoto. Was a really nice place with good facilities and spacious. It was in a quieter area with not too much around but we had a fantastic stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, spacious.
Stayed 2 nights in Jun 2023

8/10 Good

Teeni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the breakfast at Trattoria Friendly helpful staff, courteous
Stayed 8 nights in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness
Good value for money. Nice breakfast. Rooms are new looking and decor overall is excellent. About 12 mins walk from station exit. Not too far but we had to walk it with luggage in the rain on separate and it felt like a long walk.
Stayed 4 nights in Jun 2023

6/10 Okay

Tamra

The hotel was nice overall. Unfortunately, our suite was located right next to the elevator and all the other guests coming and going throughout all hours were loud coming off the elevator. It woke us up multiple times every night and kept us up.

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible. location perfect. Room small but doable.
Stayed 1 night in May 2023

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Kyoto. Clean rooms and showers. Close to the station (around 5-7 minute walk), near several convenience stores.
Stayed 6 nights in May 2023

10/10 Excellent

Gleici

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Alexandru Laurentiu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, not far from Kyoto Station
Very good hotel with exceptional breakfast buffet. Nice and big rooms (for Japanese standard), clean, nice shower head in the bathroom and nice view from Premier rooms located on top floors. From some rooms you can even see Kyoto Tower. Overall, during our 11 nights stay we couldn't found any flaws.
Stayed 12 nights in May 2023

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, biggest rooms and most comfortable beds we’ve had in Japan. The breakfast buffet is okay, good enough value for money but let down in a few areas (the food is barely warm rather than hot, and the toaster was slow and only one person could use it at a time).

8/10 Good

Lenna

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Thomas

Stayed 1 night in May 2023

10/10 Excellent

Harry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel, room, breakfast, staff & general condition were excellent. Our only negative was that the hotel bar closed at 9.30pm, pity as it was a really nice bar.
Stayed 4 nights in Apr 2023