RURIKO様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく思っております。RURIKO様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

Dear Karina,Thank you very much for staying with us.We all look forward to welcoming you back.Kind Regards,Michiko Tamoto

Shogo様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく存じます。今後も皆さまにご満足いただけるサービスを提供できるよう、日々努力してまいります。Shogo様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

Dear FoongTze Kin,Thank you very much for your stay and your 5 star review.We look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

Dear Sevgi,Thank you very much for your stay and your 5 star review.We look forward to welcoming you back soon.Kind Regards,Michiko TamotoHotel Manager

Dear Yuxuan,Thank you very much for your stay and your 5 star review.I am glad to know you enjoyed your stay.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

Dear Jameson,Thank you very much for staying with us.I am glad to know you enjoyed your stay and our service.We all look forward to welcoming you back soon.Kind Regards,Michiko TamotoHotel Manager

Dear Jarrod,Thank you very much for your stay.I am glad to know you enjoyed your stay, especially the food at the restaurant.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Guest,Thank you very much for your stay with us.I am delighted to know you enjoyed your stay and our service.There is kitchen, washing machine available in all guestrooms at Setsu.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

Dear Monique,Thank you very much for your recent stay with us.I am glad to know you enjoyed your stay and our service.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear chiate,Thank you very much for your stay.I am glad to know you enjoyed your stay and our service.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

Makiko様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同嬉しく存じます。Makiko様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

Dear Lau man,Thank you very much for staying with us.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear sangjae,Thank you very much for staying at Setsu Niseko.I am glad to know you enjoyed your stay.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Anonymous,Thank you very much for your recent stay with us.I am delighted to learn that you enjoyed your stay, especially the onsen and breakfast at méli mélo.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

toshie様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく思っております。しかしながら、私どもがサービスを提供する上で、本来いちばん大切にしなければならならい、笑顔での心のこもったサービスを提供できませんでしたこと大変恥ずかしい限りでございます。申し訳ございませんでした。また、分かり易い館内のご案内ができるよう努力してまいります。この度は、大変貴重なご意見をありがとうございました。toshie様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

Dear minji,Thank you for staying with us.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Toru様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく存じます。今後も皆さまにご満足いただけるサービスを提供できるよう、日々努力してまいります。Toru様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

Dear man shan,Thank you very much for staying with us.I am glad to know you enjoyed your stay.Also, thank you for your feedback about the bed. Each bedroom is available in either king sized or twin seized bed configuration.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

Shusaku様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたとお褒めのお言葉を頂戴しスタッフ一同大変嬉しく思っております。また、清掃面についてもお褒めのお言葉をいただきありがとうございます。Shusaku様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

Dear Mr. Cheong, Thank you very much for staying with us and 5 star review.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Anonymous,Thank you very much for staying with us.I am glad to know you and your family enjoyed the stay.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear eunjung,Thank you very much for staying with us.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

TADASHI様過日は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同嬉しく思っております。またのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

Dear Fred,Thank you very much for staying with us.I am delighted to learn that you enjoyed your stay.I will make sure to share your kind feedback with the team.We all look forward to welcoming you back soon.Kind Reagrds,Michiko TamotoHotel Manager

Dear Hoi Ying,Thank you very much for staying.I am glad to know you enjoyed your stay with us.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Wai Ming Patrick,Thank you very much for staying with us.I am glad to know you enjoyed the hotel facilities.At the same time, I apologize that we did not meet your expectation on several occasions.Regarding the late check out, we will not be able to honor the request when we are expecting new guests after your departure, and hotel is in high occupancy.Regarding the restaurant booking, my apology that we were not able to secure a table for you. We recommend our guests to book restaurants in advance because the seating is very limited.For your taxi booking, I hope that you were able to reach to the destination you wished to go. And ,I will make sure to train the staff to deliver clear message to our guests.Thank you very much for your valuable feedback, and we hope we have the opportunity to welcome you back in the future.Kind Regards,Michiko TamotoHotel Manager

Dear Andrew,Thank you very much for staying and your 5 star review.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Martin,Thank you very much for staying at Setsu.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Ms. Naomi,Thank you very much for your recent stay with us.I am delighted to know you enjoyed your family ski holiday at Setsu.Thank you for your review and I will share with the team.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Lang Hang,Thank you very much for staying with us and your high score review.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Mr. Jason,Thank you very much for your recent stay.I am delighted to know you enjoyed our service and enjoyed your ski holiday with us.We look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

ゆみ様過日は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子で嬉しく存じます。またのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

Dear Luis,Thank you very much for your recent stay with us.I am delighted to learn that you enjoyed your ski holiday with us. I will make sure to share your feedback with our team.We look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

Dear Mr. Wa Shan,Thank you very much for staying with us.I am glad to know you enjoyed our service.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Tesu様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同嬉しく存じます。しかしながら、スタッフのサービスにつきましては、私どもの対応が行き届いておらずご迷惑をお掛けいたしました。今後も皆さまにご満足いただけるサービスを提供をできるよう、トレーニングを強化し日々精進してまいります。TESU様のまたのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

Dear niels,Thank you very much for your recent stay with us.I am glad to know you enjoyed the food at our restaurants, and your stay. Only heating is available in the rooms during the winter, and I am sorry for you were not able to control the temperature in your room. Once again, thank you for staying with us and we look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

Dear Hiu Yeung,Thank you very much for staying with us.We are glad to know you enjoyed your stay.We all look forward to welcoming you back soon.Kind Regards,Michiko TamotoHotel Manager

けいた様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子で嬉しく存じます。けいた様のまたのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

過日は、雪ニセコにご宿泊いただき誠にありがとうございました。高評価をいただけましたこと幸いでございます。またのご来館をスタッフ一同お待ち申し上げております。

この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく存じます。ニセコ特有の土地柄、外国人スタッフが多々勤務しておりますが、スタッフとのコミューニケーションにおいては、ご迷惑をお掛けいたしました。またのご来館をスタッフ一同お待ち申し上げてあります。