Penthouse (Extra futon will be provided for the 7th guest) | Living area | Flat-screen TV, Netflix
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Reviews of Kira Kira Suites by H2 Life

4 out of 5
Kira Kira Suites by H2 Life
185-3 Aza Yamada, Abuta gun, Kutchan, Hokkaido

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Zebulin

Stayed 5 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Kira Kira is located downhill of the Hirafu Welcome Centre. Transportation is provided during arrival and departure to and from the Welcome Centre. I am not too sure if the transportation can be arranged during they stay as I did not try this. The room was spacious and well suited my needs. It was comfortable. However, the water pressure and termperature for the shower can be much improved. The temperature was not enough to have a good soak in the tub. There was a combi washer dryer with detergent in the room too, and it was useful to have some laundry done. The wifi was stable a the room came with apple TV. The ski locker was minimal with just a slot for board/skis with a lock. The drying locker did not seem to have a lock which I could use. Communications was easy with the inroom phone. Emails could be better improved too. For the price paid, I would have expected a better shower experience, thus the 4 stars. I may stay here again.
Stayed 5 nights in Dec 2023
Response from H2 Life on 19 Jan 2024
Dear Jason,Thank you for taking the time to share your detailed feedback on your recent stay at Kira Kira. We are delighted to hear that the spaciousness and comfort of your room met your needs and that you found the in-room amenities, including the combi washer dryer and stable Wi-Fi with Apple TV, to be useful.We appreciate your constructive comments regarding the water pressure and temperature in the shower. Please accept our sincere apologies for any inadvertent inconvenience this may have caused. Your observations have been duly noted, and we will be actively working to address and improve these aspects to enhance the overall guest experience.We're pleased to learn that communication was easy via the in-room phone, and we are actively working on improving our email communication to provide a seamless experience for our guests.Your valuable feedback is crucial in helping us refine our services, and we are grateful for your input. We hope to have the opportunity to welcome you back to Kira Kira and provide you with an even more enjoyable stay in the future.Yours sincerely,

6/10 Okay

Ai

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It has a hot tub facing mount Yotei, the rooms are of a good size and the management is quite responsive! Fully equipped kitchen and clean towels every two days.
Stayed 6 nights in Jan 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is easily located. The place is big, and utensils are availble for use if you are whipping up a dish. Check-in is an easy process, as front desk communicates English, makes sure your stay is an comfortable, cosy one. Need help? A call, or Whatsapp wil do. By the way, they also have snow kits storage for you if you are snowing. Definitely recommended friends or anyone to Kira Kira Suites if coming to Niseko!
Stayed 2 nights in Mar 2019
Response from Gabriel on 27 Dec 2019
Thank you for staying with us and glad to be of service! looking forward to having you again next winter!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, really central. Shuttle bus to the ski lifts available to be booked at time that is convenient and runs through lunch. Great apartment, warm, clean and had all we needed for a weeks stay.
Stayed 7 nights in Jan 2019
Response from Gabriel on 27 Dec 2019
Thank you for staying with us and glad to be of service! looking forward to having you again next winter!

10/10 Excellent

Yuzuru

Liked: Cleanliness, amenities, property conditions & facilities
冷蔵庫の音が少しうるさくて 夜は消して寝ました。 それ以外は最高でした！！ 本当に有難うございました！
Stayed 3 nights in Mar 2023

10/10 Excellent

Kin Yue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
住宿了五日四夜，位置非常優越，無論去餐廳，超市or滑雪場都非常方面，如果想去像足球場咁大的超市，就要到俱知安駅。一次很好的住宿體驗。
Stayed 4 nights in Mar 2023

8/10 Good

emiko emiko

Travelled with family
Liked: Cleanliness, room comfort
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Stayed 3 nights in Dec 2021

10/10 Excellent

Tomoya

Liked: Cleanliness, property conditions & facilities, room comfort
最高です。
清潔で使いやすく快適でした。
Stayed 1 night in Aug 2019
Response from Gabriel on 22 Aug 2019
Thank you for the feedback, please note that we are already accepting bookings this winter, if you are thinking of coming back to Niseko this winter, kindly let me know so we can offer you with more options.