Even though hotel says Bukit Bintag it’s a little further away. Breakfast was ok and rooms were not great and the sofa in the room was a bit dirty. Rooms were very small. Staff didn’t show care and smile is not there. Wonder why these hotels can’t train their staff to smile and show genuine hospitality concern. Stayed for a night so can’t complain too much
Staff was polite and helpful. Room was nice and clean. However sound proofing is pretty bad so you can hear ppl walking and talking outside. There’s a lot nearby with lots of food and massage. Traffic is bad in the area as usual. Great stay overall!
A great hotel stay and experience with lots of shops ard it. Clean & helpful, friendly staff.
If there is a lift frm carpark to lobby wld be great. Overall, will come back again. Kudos to the management & staff.
Hotel location is great s it is close to my business meeting spot. The room is clean and comfortable. My only minor complaint is that the TV channel selection is very limited, as most English channels do not have signals and are therefore unavailable, and only Malay channels can be shown, which is useless to me as I cannot understand the language.
The location was okay. Within walking distance to shopping malls like the Pavillion etc. A little out of the way if you like to get a decent coffee in the morning etc. I found the room cleaning a little annoying for supplying toilet paper. I don’t use lots of toilet paper it’s more the quality of toilet paper is low and the rolls are very loosely packed so they don’t last long. We were forever having to ask for a roll of toilet paper as they would never leave a spare roll. I know it’s a strange thing to comment on but these things are a necessity so it can be annoying! Other than that the stay was good. I would probably stay somewhere else with a better pool and outlook that you lounge around too.
Our family stayed at Grand Mercure for 4 nights last week. Good experience overall.
I opted for their breakfast buffet for all 4 days and it's totally worth it. They had quite a variety in the food and we loved it.
We used the pool on one occasion and it was decent. Both the shower rooms were out of Body wash. They could do better in this area.
Room service could be improved a little bit as well. We had to call the reception and request room service.
But like I said good experience overall and I would recommend the place for anyone. Especially for the location - Jalan Alor food Street is walkable and Berjaya Times Square is only few minutes away.