WhatsApp is needed for communications. The property was great only issue i had was a few days into our stay the power went out with a notice on the door, but was quickly resolved within minutes of contacting the host. Will book again and recommend to others.
The room was quite spacious and clean, and the staff was always helpful even when small issues arose. The pool was pleasant, and the gym, though small, was equipped with everything needed.
We feel like we're being scammed because the room doesn’t look like the picture they advertised. The room is old, smells funny, and one of the bathrooms has bugs like a small fly and a small cockroach. It was gross. We should book one of the bigger hotel nearby and closer to the food market.
Perfect location to explore KL central áreas, all within 30 to 45 mins walking, monorail station 1 block away, night street market at 5 min walk. The apartment is fine, a bit noisy because train tracks below, the building could be cleaner, it seems kind of dirty in the entrance, hall and elevador. The pool is great.
The apartment was mind blowing with beautiful view from top. Even though the cleaning guy was weird as he asked us to take the garbage down ourselves, the place and our booking team was excellent
Although we did not cook, the kitchen should be equipped with hand soap, paper towel and dish cloth to wipe the counters. A set of hand towels at each room would be preferrable as well.
The stuff is amazing
so helpful the whole time.
It’s very important this topic being apartments without a proper reception.
Guards and checkin team
all 10/10.
The apartments are perfect for the budget
We had a fantastic stay at Casa Residency! The location was perfect, just minutes away from Jalan Alor. The apartment was sparkling clean. The view from the unit was absolutely wonderful. Host provided us with everything we needed for a comfortable stay and going above and beyond to make sure we were happy. Their hospitality and attention to detail truly made our stay special. Thank you!
The service and hospitality is good thanks to the apartment assistance who is happily helping us for the matter that we faced.
For the room, it is clean and cozy. Got a city-view room with affordable price. Maybe the only lowlight for this place is that it is placed at the end of the road so sometimes the grab is a bit confused in finding the apartment
All staff and guards are well mannered. Fast replies, attend to customers need. Well-done!!! If possible, perhaps can get a new sofa set. Do not refund them if there are water stains and all.. cleanliness need improvements. Overall i am happy.
เข้าพัก 2 คืน, ตุลาคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ELIANA
28 ธ.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Guards house are not friendly and communication not so good in English .
The apartment should upgrade most of the house . The utensils are terrible and also the towels smell bad . Do not recommend
เข้าพัก 2 คืน, ธันวาคม 2023
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
5 พ.ค. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: การติดต่อสื่อสาร
no way to contact the agency to arrange key pick up because the contact number shown in hotels.com is not a valid number
didnt receive any email in advance so we didnt know that we have to register at the security guide.
already asked the management office but the officer there has no clue which agency that i book for which hotels.com confirmation didnt show up..
ending up the officer called another agency people to come and realised that i am not booked with them, they then advised me to go register with the security guide...
the security guide do not speak english very fluently, only able to communicate with simple english..
in the bedrooms, only 2 power sockets underneath the table, very inconvenient..
however the location is great, quite close to monorail station and easy to walk to the tourist spots nearby!
gym and pool are fine