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"Room was clean and very comfortable. All the staff were very friendly and helpful. They were very generous when I requested extra tea bags and were more than happy to fulfil my request. "

"On arrival, the gentleman on reception was exceptional. Very welcoming and friendly. Our room was very comfortable and clean with a great view of the York Minster. Excellent location and we'll definitely be back. 10/10"

"Excellent stay; great staff, perfect room and convenient location "

"Very comfortable room, breakfast was great. Whole hotel was clean. Bar overlooks the river. Location is great. Would recommend."

"Warm welcome with smiles, clean room and the attitude of staff who we meet outside the room make me feel warm. Thank you for letting my husband and me had a good time. "

"Second stay at this lovely hotel. Fantastic value for money. What I enjoy most is the peaceful location. "

"Room was clean and front desk staff were excellent!!"

"Good service "

"Comfortable large room. Excellent bathroom with walk-in shower. "

"Clean , room , helpful staff and ideal location "

"Staff were very nice. The late check in time was an issue. 4pm caused issues for many"

"Clean, comfortable room and good location."

"The room was lovely and clean. Staff were all friendly and helpful, even when we checked out the receptionist asked if there was anything else we would like help with. I thought this was a very thoughtful and nice thing to ask. The bar area was airy and well laid out and the drinks were reasonably priced."

"Good rooms Well stocked bar"

"The room was very clean, the bed was really large and comfortable, the receptionist we met on arrival and departure was very kind, friendly and made us feel very welcome, also the domestic team were equally helpful and friendly. We were able to book a late checkout at no extra cost which made our stay even better. We really enjoyed our stay here, and would definitely stay again when we visit York. "

"A great room and really friendly staff that allowed me to check in early when io was exhauster after travelling. I will definitely be staying here again when I'm next working in Leeds"

"Lovely refurbishment, very pleasant staff. Thank you"

"Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside .."

"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and...

"Room breakfast reception The job lot "