"Enjoyed our stay. Would have liked restaurant/bar opened more. Front desk staff were very nice and the valets were quick and very willing to help. The area around the hotel was not great. Not many dining or shopping options within a reasonable walking distance. "
"The hotel itself was different from what I’m used to and I think that’s what drew me in. Loved the large windows and the views if the city. Loved the king bed and how simple the room was. Perfect for a quick trip but would be a great option for an extended one as well since there were many walkable options and travel by car was quick too. Will definitely seek out Kasa hotels in the future!"
" Came to stay here due to location near Shadyside hopsital, where I had surgery the next day.
What a beautiful property. Friendly staff, especially our bartender. She was young, but easy to talk to and had knowledge beyond her years.
We didnt eat here, so can not attest to that. Beds were confortable. Rooms very large and the interior was like a european hotel. Dark woods with Great history.
"
"Let me just say that the front desk staff were EXCELLENT! They were always friendly and helpful. I frequently travel, and the customer service was a 10/10.
They were able to graciously accommodate a few requests. Before booking my stay I was apprehensive because I had read a few negative reviews. I can now tell you that I did not experience one negative thing.
I was also surprised that I could not hear anyone walking in the room above me- that is something that I CAN NOT stand.
The rooms...
"Very clean, bed so comfy. Loved the roof top balcony. Staff awesome. The only thing we didn’t care for was no cleaning staff came in at all, we went and got new towels from front desk because the “green” plan was to reuse towels and washcloths, but we don’t reuse towels and washcloths and no one emptied trash in room or left new coffee packs for us each day. The breakfast room didn’t have people there for coffee sometimes. The front desk people had to come help us get coffee. The roof top staff...
"The staff was awesome. We had booked 2 nights separately and they changed the reservations quickly so that we didn't have to change rooms.
The couch/pillows in room were stained and carpet needs replacing.
Otherwise, no complaints, nice atmosphere and decor. We enjoyed our weekend stay!"
"Staff was friendly, room was very big, perfect for 4 people. Beds were comfortable. Breakfast was good, as it is with most Hilton hotels. Food at the hotel convenience store was very pricey. "
"Loved this Hotel! The location was perfect for exploring the downtown, we walked to the Pirates game and to Acrisure Stadium and explored the town mostly by foot. We never enjoyed the complimentary breakfast and dinner, but could see how that would be a huge selling point for families. The room was very large and the bed and pillows were comfortable. Overall, the e would definitely stay here again. "
