We've stayed at other Extended Stay America hotels before and enjoyed the time. This location was not one of those. We checked in to the hotel, went to our room and was shocked. The sofa was torn in several places and the kitchen cabinets looked like someone had taken a scraper to it. We demanded to get another room and did. It was better.
After a long night of having our reservation "lost" by another hotel these guys came to the rescue. The room was spotless and already had the AC going so no waiting for the room to feel comfortable. Next time we are in Houston for an extended time we will definitely be staying here and taking advantage of the kitchenettes to save money from not eating out.
Hotel is infested with kitchen roaches. The mattresses are extremely old. Carpet very dirty and stained. The bathtubs panels are detached from the wall. But the roaches are the worst part. Oh and lets not forget the attitude those ppl have, especially the younger girl, Martha.
I expected the hotel to be in good, clean condition, but unfortunately, upon arrival, I immediately regretted not spending a little extra money to stay somewhere else.
The first thing we noticed when walking in was the smell. It smelled strongly of smoke and mold, which was very unpleasant. The hotel and rooms are in serious need of updating and a complete remodel. There were multiple areas with what appeared to be mold, and the cabinets and walls looked old, damaged, and peeling. Overall, the entire property felt neglected and in need of major renovations.
Also, don't count on the breakfast. Although they advertise a grab-and-go breakfast, there was absolutely nothing available when we arrived, empty. There wasn't even creamer on the table, so I'm not sure whether coffee was even properly set up. The vending machine placement in the middle of the cabinets was also very strange and made the area look even more unorganized.
Overall, this was a very disappointing stay. I expected a clean, comfortable hotel, but unfortunately, the condition of the property was far below my expectations. I would not choose to stay here again.
Roach infested room, staff was super helpful nice and polite. But definitely was a big mistake as soon as we got to the room roaches started crawling out and we were able to get are money back.
I understand that the room was extremely inexpensive and geared to a certain demographic niche. I should have known. Lawn not upkept, garbage piled high on cans, and roaches, roaches, everywhere.