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Reviews of Queen Kapiolani Hotel

4 out of 5
Queen Kapiolani Hotel
150 Kapahulu Ave, Honolulu, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from the Waikiki area but this is the first time I've stayed at the Queen Kap. I get coffee in their lobby all the time when I come to town. I was there with my elderly father to bring him back to the island one last time to relive and revisit his childhood memories. The hotel was a perfect location for us because he grew up in Kaimuki neighborhood. I was able to arrange an electric scooter that allow him to get around the property and the area. In and out valet parking was great, easy, fast and convenient and everyone showed me and my dad the old school Aloha Spirit we used to know. ALL the staff were kind, professional, responsive and caring. The property amenities were great. Our ADA equipped room was clean and easy for my dad to use. We could pull his scooter in and out several times a day to go out for walks and get in and out of the hotel very easily. We have zero complaints.
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 1 May 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Kaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly & made our Honeymoon perfect!
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 27 Apr 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

2/10 Terrible

Jun Yong

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 26 Apr 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Check in process was quick and easy. We enjoyed the welcome drinks. We encountered some issues with our room during the first few days but after speaking to the front desk they resolved the issue. Great customer service, they were helpful, knowledgeable and accommodating. Brunch was great at the Deck restaurant. Loved the view of Diamonhead from the restaurant and pool. Lots of paid/free parking around the hotel. Hotel was easily accessible to and from everywhere we needed to go.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 19 Apr 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Robert

Travelled with partner
Staff really friendly, and the Place was cool, but ice machines were not great. Had to go buy ice several times, which was annoying for such a expensive room.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 19 Apr 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! I’ve stayed here at least a half dozen times over the past few years and it is consistently LOVELY. Excellent customer service, clean rooms, nice amenities, great dining (Deck is awesome and their brunch is delicious). Queen Kapiolani is a 10/10 every time. An older hotel but very well maintained and has a lovely aesthetic.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 13 Apr 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is fine.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 12 Apr 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Johnnie, houston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property just dissapointed i paid for ocean view balcony did not get my balcony feel like i should get some credit everythjng else was ok but in picture it showed kitchette my room was tiny
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 1 Apr 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Sandra

People friendly
Stayed 1 night in Mar 2024
Response from QK Hotel on 29 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Troy

Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 26 Mar 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location away from the bustle of Waikiki. Close to beach and amenities. We would choose again for these reasons.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on 23 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Lisa, Shoreview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of Diamond Head from our room. While entertaining, pigeons were a bit much at the breakfast table.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 22 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

JIYEON

Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on 12 Apr 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Marc-André

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Rooms are on the small side and standard Staff is very nice. We enjoyed our stay!
Stayed 9 nights in Mar 2024
Response from Guest Experience Manager on 16 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and wonderful coffee shop downstairs. The staff was excellent. Could have been a little cleaner but everything else was great!
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on 16 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from QK Hotel on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Harsimran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the hotel and kind staff. Walking distance to many locations. We had awesome view of diamond head from our room
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 12 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

AJhourni

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, excellent food, and wonderful staff! Comfy room and facility too! Had a wonderful time here and will stay every time I visit Hawaii for sure!!!!
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on 4 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

brooke Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back to this hotel. Amazing
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on 2 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on 22 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Uriah

Travelled with partner
Disliked: Cleanliness, amenities
I liked the restaurant. Great staff and bartenders there. The valet was kinda weird, never met a valet who didn’t welcome guests or want to move our car into the valet. My reservation included valet parking, but the valet suggested us to use public parking??? So we had to update our payment for public parking by the zoo every 4 hours. Very inconvenient and unprofessional, I probably won’t be staying here again.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 27 Feb 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Paul Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good amenities including the Deck restaurant, the surf shop and cafe. Good service all around.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 25 Feb 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Lisa B, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very clean rooms. Convenient location.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on 25 Feb 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Mritunjay

Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 22 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Nice location. Nothing special about the rooms. Probably time for room remodeling/upgrades. Staff was great. Expected vip access to be nicer.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 19 Feb 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Location is great, views are stunning. Don't hesitate to book. Only thing to note is parking is scarce valet is worth it in my opinion.
Stayed 4 nights in Feb 2024
Response from QK Hotel on 18 Feb 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay and liked our location. We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on 16 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and helpful; great location- easy walk to the beach, and loved the ease of picking up towels and beach chairs at bell desk. Close location to the park was nice too!
Stayed 7 nights in Feb 2024
Response from QK Hotel on 16 Feb 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay, liked our location and loved our guest activities. We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 9 nights and really enjoyed the sounds of the zoo next door especially during early morning hours. Very clean, queen bed in a Suite which was really just a room with a queen bed -was very comfortable. The hotel staff were awesome, friendly and very knowledgeable about the area and helpful with advice. Loved the refillable water bottle station. Quiet during the night. Nice and close to Oahu tour operators shuttle pickups. No coffee maker in room but the Knots Coffee Roasters coffee shop in the lobby was awesome. It has a beautiful pool restaurant lounge on the 3rd floor with a beautiful view of the Honolulu Zoo and Diamond Head.
Stayed 9 nights in Feb 2024
Response from Guest Experience Manager on 14 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Velma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect- very friendly and helpful staff! When we didn’t want to be at the beach the poolside chairs were perfect! Normally the first thing we purchase when on trips is water! The hotel gifted us water bottles and the water available was perfect!
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager on 14 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Gace Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely! Staying here again when i come back to hawaii from nyc. Amazing everything. No one will regret it.
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on 14 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people. Great location.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 14 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and staff! Good location and walking distance to beach. Staff was friendly and the hotel was clean and beautifully renovated. I would definitely come back and stay again!
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on 12 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating. We were able to check in early and check out late with no extra charges.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 10 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Waikiki many times, I’m a Marriott person so we’ve stayed at all of those (Sheraton is our favorite here). But for the money, this place is perfect. Great location, decent pool with all day sun, nice restaurant / bar, gym is decent, and the lobby was a cool vibe all day. What a find!
Response from Guest Experience Manager on 10 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Shilpa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an excellent area! It was close to everything! When we had some flight issues, the reception staff (Theresa) was very helpful!
Stayed 8 nights in Jan 2024
Response from Guest Experience Manager on 9 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Volodymyr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place with fantastic view. Little bit busy with street noise.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 7 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Keneth Charles, Haiku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but older hotel (built in 1967). Recently updated and seems well managed. Enjoyed our stay and service was good at front desk, valet, room keeping and restaurants. Great location and views from upper floors toward Diamond Head!
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on 6 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

2/10 Terrible

Monika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 4 star hotel. Rooms were dirty and small.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 5 Feb 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 100 yards from beach.
Stayed 6 nights in Jan 2024
Response from Guest Experience Manager on 4 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Corey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk to dinner/beach/drinks/park. Restaurant & coffee shops were fabulous! Rooms need some updating but overall a great hotel. Would definitely stay here again.
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 2 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We really enjoyed our stay here. Staff was friendly and helpful. Across the street from the beach and we had a great view of Diamond Head from our room.
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 2 Feb 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

4/10 Poor

Maria

Travelled with partner
Disliked: Amenities, property conditions & facilities
This was an expensive hotel that has excessive fees of two deferent types. We were there on a layover for about 8 hours. We paid $360. The place was loud, had dirty carpets, and there was a light shining into our room all night with the shades closed. Terrible value.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 2 Feb 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While I appreciate the efforts of you staff I must express my disappointment with accommodations. I had specifically booked and paid for an ocean view but unfortunately I was assigned a room with a city and trees view instead. I understand that situations may arise but I believe it's crucial to ensure that guests receive the room type they have reserved and fully pay.
Response from Guest Experience Manager on 2 Feb 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

2/10 Terrible

Gustavo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Found fecal matter on my bed
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 30 Jan 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 7 nights in Jan 2024
Response from QK Hotel on 29 Jan 2024
Thank you for rating us 5 out of 5.

10/10 Excellent

Sharon

Stayed 3 nights in Dec 2023
Response from Guest Experience Manager on 22 Mar 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Carolynn

Travelled with partner
Liked: Staff & service
Easy access to the beach
Stayed 3 nights in Jan 2024
Response from Guest Experience Manager on 28 Jan 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, amenities
Great location, free beach chairs and towels. Pool area views are great, though small. Gym equipment is excellent. There is only a fridge in the room, but we found a microwave on the second floor common area. Free parking a short walk away on Monserrat st, never had an issue finding a spot. We stayed on the second floor in an 'upgraded' room with 2 queen beds instead of the king we requested. It was very loud at night - lots of garbage trucks every single night. But was convenient to use the stairs instead of slow elevators. I think next time I would stay in an airbnb at one of the other properties nearby for real pictures of the room and choice on floor level for better sleep - but if you choose a room thats not the lowest price tier you might have the perfect experience!
Response from Guest Experience Manager on 28 Jan 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 26 Jan 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!