The staff was extremely reponsive and made sure we had a pleasant stay. The Apt had everything we needed for our stay. Apt was well maintained and furnished.
We loved it! We definitely would come back. Our only discrepancy would be the buzzing sound that consistently occurs. Not sure where it comes from, whether it’s the AC or if it was due to the structure of the building because of how high up we were and how windy it was.
We stayed at this property for 8 nights and unfortunately our experience was disappointing.
While the location is excellent, the unit itself felt noticeably outdated and did not match our expectations based on the listing photos. We expected a more updated and modern accommodation, but many aspects of the apartment appeared worn and in need of renovation.
Another surprise was that the community BBQ grills required an additional fee of $5 per hour to use. This was not something we expected and felt like an unnecessary extra charge, especially for a property at this price point.
Shortly after checking in, we found a cockroach in the unit. We immediately reported the issue, and management informed us that the apartment had been treated and cleaned. However, after the treatment, we saw another cockroach again, which made us concerned that the problem had not actually been resolved.
We were traveling with a young child, so cleanliness and sanitation were especially important to us. Finding cockroaches during our stay significantly affected our comfort and peace of mind.
Communication was generally responsive, but the combination of an outdated unit, unexpected extra fees, and the unresolved pest issue overshadowed the positive aspects of the stay.
I understand that pests can occasionally appear in tropical climates such as Hawaii, but I expected the issue to be fully addressed after it was reported.
Check in process is literally smooth quick and what I prefer which is arrive at the property and simply walk into my room by a provided code that was all sent to me shortly after booking.
These are individually owned condo units and each one is very different. I got the Luck of the draw and booked a unit that was not just on a high floor but it was a corner unit so views of diamond head and out towards the ocean over Waikiki beach area. The kitchen is full size with most of every kitchenware you needed. I loved the extension of the bar counter as it was tall and the bar stools were so comfortable impaired to the last 4 units I’ve stayed at this property. This particular unit came with parking lucky for me as it can be pricy for parking in the garage there.
The shower pressure is perfection! There was even a small window in the shower wall looking out towards the ocean if you’re tall enough b/c of course respecting privacy for the guest using it. The bed was a King and actually a king bed all the way through unlike some hotels that use two doubles. This was nice!
My favorite part of the unit wasnt just its views but again I don’t want to compare this unit to other units in the same Aston property it had an actual normal sized sofa (sofa bed too) 2nd fav thing of the room was having a second TV in the bedroom with access to any online stream services and had literally tons of cable channels.
Overall spectacular property and service!