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"Elevator is very old, had trouble moving up and down. Mattress very hard. Other than that pretty decent."

"Really enjoyed our stay. Clean rooms, great atmosphere, and lovely staff. Highly recommend."

"Pool was broke saff was rude would like my money back"

"A modern and comfortable room, but the poor breakfast service let down the overall enjoyment of the stay. The rooms are well designed and high quality, although there were issues with our lamp (flickering badly, couldn’t use it) and shower (blocked plug hole, not draining). Maintenance issues were reported to reception, but as it was the weekend, I was told there was nobody available to look into it until Monday. Nevertheless, we enjoyed the rest of the room. Breakfast was disappointing....

"Very friendly staff, the room was very clean and bed was comfortable. The pool was full of kids so we didn't went for a swim. Breakfast was good and had many options. The car park was quite full and the spots were a bit tight (even worse because a lot of people didn't know how to park 🙃) But overall was a nice experience! Highly recommend it!"

"Staff very helpful, gluten free options for food and room very clean and comfortable"

"The wing we stayed is was very run down."

"Everything was fine, the only thing to be aware of is they will charge you to park your car, apart from that everything was absolutely fine, hotel very clean and the staff very friendly and polite."

"Great stop off on a long journey"

"Great hotel with helpful friendly staff"

"The hotel is really nice and pleasant The staff are lovely very helpful Food is fresh and nice, but unfortunately there were ants on the serving counter Not too far from Wigan centre, 5 - 10 minutes from Retail park"

"Easy parking, the staff is nice and helpful"

"Hermetically sealed and far too warm. Strong smell of marajuana in the stair well, lift didn’t work. Gave me a free breakfast though"

"Wonderful hotel, staff are always friendly and very helpful"

"Staff lovely and accommodating, room was spacious, lovely view of the river, comfy bed and clean fresh bathroom. Had a lovely evening meal in the sun by the river, and breakfast was great. And all for a very reasonable price, would definitely stay again"

"What used to be a beautiful building is now in a terrible state. It is in desperate need of a refurbishment and a good clean. It’s in a terrible state and the public areas are worn, tatty and dirty. The breakfast was inedible, badly cooked and cold items were stale. Bed was comfortable and clean, bathroom functional but dated. Staff really lovely and trying their best in very difficult conditions."

"Great hotel and great food in the resturant"

"I recently stayed in a Superior Double Room and was disappointed by the overall experience, particularly considering the premium rate charged. The room itself was clean, spacious, and comfortable, and the hotel benefits from a large free car park, which was appreciated. However, several aspects fell well below what I would expect from a superior room. The room felt somewhat dated, and attention to detail was lacking. Only one teaspoon was provided despite there being two mugs in the room....

"The hotel was modern clean and facilities were lovely the pools were warm and lots of lifeguards around, staff were friendly and the room was beautiful and the bed so comfy"